What are the uncertainties surrounding estimates of impact?
<--- Score
23. What are the costs of reform?
<--- Score
24. What do you measure and why?
<--- Score
25. What are allowable costs?
<--- Score
26. How do you verify if Digital customer experience is built right?
<--- Score
27. How can a Digital customer experience test verify your ideas or assumptions?
<--- Score
28. How are you verifying it?
<--- Score
29. What is the root cause(s) of the problem?
<--- Score
30. What is the cost of rework?
<--- Score
31. How can you reduce the costs of obtaining inputs?
<--- Score
32. Have design-to-cost goals been established?
<--- Score
33. Which measures and indicators matter?
<--- Score
34. Are the Digital customer experience benefits worth its costs?
<--- Score
35. Is the cost worth the Digital customer experience effort ?
<--- Score
36. What details are required of the Digital customer experience cost structure?
<--- Score
37. When a disaster occurs, who gets priority?
<--- Score
38. How sensitive must the Digital customer experience strategy be to cost?
<--- Score
39. What are the costs of delaying Digital customer experience action?
<--- Score
40. What potential environmental factors impact the Digital customer experience effort?
<--- Score
41. Where is it measured?
<--- Score
42. What does your operating model cost?
<--- Score
43. What are the Digital customer experience key cost drivers?
<--- Score
44. How do you verify and develop ideas and innovations?
<--- Score
45. Are you able to realize any cost savings?
<--- Score
46. Are there measurements based on task performance?
<--- Score
47. What disadvantage does this cause for the user?
<--- Score
48. How do you control the overall costs of your work processes?
<--- Score
49. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?
<--- Score
50. Are you aware of what could cause a problem?
<--- Score
51. What does losing customers cost your organization?
<--- Score
52. What drives O&M cost?
<--- Score
53. Did you tackle the cause or the symptom?
<--- Score
54. At what cost?
<--- Score
55. What measurements are possible, practicable and meaningful?
<--- Score
56. What are hidden Digital customer experience quality costs?
<--- Score
57. How can you measure the performance?
<--- Score
58. Which Digital customer experience impacts are significant?
<--- Score
59. What is the total cost related to deploying Digital customer experience, including any consulting or professional services?
<--- Score
60. Are Digital customer experience vulnerabilities categorized and prioritized?
<--- Score
61. Do the benefits outweigh the costs?
<--- Score
62. What are you verifying?
<--- Score
63. How will success or failure be measured?
<--- Score
64. When should you bother with diagrams?
<--- Score
65. How do you verify Digital customer experience completeness and accuracy?
<--- Score
66. How do you verify performance?
<--- Score
67. Who is involved in verifying compliance?
<--- Score
68. How long to keep data and how to manage retention costs?
<--- Score
69. How will your organization measure success?
<--- Score
70. How do you aggregate measures across priorities?
<--- Score
71. What are the Digital customer experience investment costs?
<--- Score
72. What measurements are being captured?
<--- Score
73. How will measures be used to manage and adapt?
<--- Score
74. What would be a real cause for concern?
<--- Score
75. What is your decision requirements diagram?
<--- Score
76. Why a Digital customer experience focus?
<--- Score
77. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Digital customer experience services/products?
<--- Score
78. Are missed Digital customer experience opportunities costing your organization money?
<--- Score
79. How do you measure variability?
<--- Score
80. How do you verify the Digital customer experience requirements quality?
<--- Score
81. What does verifying compliance entail?
<--- Score
82. What could cause delays in the schedule?
<--- Score