tenth. Then transfer to the corresponding spoke in the Public Service Management Scorecard on the second next page of the Self-Assessment.
Your completed Public Service Management Scorecard will give you a clear presentation of which Public Service Management areas need attention.
Public Service Management
Scorecard Example
Example of how the finalized Scorecard can look like:
Public Service Management
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service8
Included Resources - how to access8
Purpose of this Self-Assessment10
How to use the Self-Assessment11
Public Service Management
Scorecard Example13
Public Service Management
Scorecard14
BEGINNING OF THE
SELF-ASSESSMENT:15
CRITERION #1: RECOGNIZE16
CRITERION #2: DEFINE:29
CRITERION #3: MEASURE:44
CRITERION #4: ANALYZE:59
CRITERION #5: IMPROVE:76
CRITERION #6: CONTROL:92
CRITERION #7: SUSTAIN:104
Public Service Management and Managing Projects, Criteria for Project Managers:129
1.0 Initiating Process Group: Public Service Management130
1.1 Project Charter: Public Service Management132
1.2 Stakeholder Register: Public Service Management134
1.3 Stakeholder Analysis Matrix: Public Service Management135
2.0 Planning Process Group: Public Service Management137
2.1 Project Management Plan: Public Service Management140
2.2 Scope Management Plan: Public Service Management142
2.3 Requirements Management Plan: Public Service Management144
2.4 Requirements Documentation: Public Service Management146
2.5 Requirements Traceability Matrix: Public Service Management148
2.6 Project Scope Statement: Public Service Management150
2.7 Assumption and Constraint Log: Public Service Management152
2.8 Work Breakdown Structure: Public Service Management154
2.9 WBS Dictionary: Public Service Management156
2.10 Schedule Management Plan: Public Service Management159
2.11 Activity List: Public Service Management161
2.12 Activity Attributes: Public Service Management163
2.13 Milestone List: Public Service Management165
2.14 Network Diagram: Public Service Management167
2.15 Activity Resource Requirements: Public Service Management169
2.16 Resource Breakdown Structure: Public Service Management170
2.17 Activity Duration Estimates: Public Service Management172
2.18 Duration Estimating Worksheet: Public Service Management174
2.19 Project Schedule: Public Service Management176
2.20 Cost Management Plan: Public Service Management178
2.21 Activity Cost Estimates: Public Service Management180
2.22 Cost Estimating Worksheet: Public Service Management182
2.23 Cost Baseline: Public Service Management184
2.24 Quality Management Plan: Public Service Management186
2.25 Quality Metrics: Public Service Management188
2.26 Process Improvement Plan: Public Service Management190
2.27 Responsibility Assignment Matrix: Public Service Management192
2.28 Roles and Responsibilities: Public Service Management194
2.29 Human Resource Management Plan: Public Service Management196
2.30 Communications Management Plan: Public Service Management198
2.31 Risk Management Plan: Public Service Management200
2.32 Risk Register: Public Service Management202
2.33 Probability and Impact Assessment: Public Service Management204
2.34 Probability and Impact Matrix: Public Service Management206
2.35 Risk Data Sheet: Public Service Management208
2.36 Procurement Management Plan: Public Service Management210
2.37 Source Selection Criteria: Public Service Management212
2.38 Stakeholder Management Plan: Public Service Management214
2.39 Change Management Plan: Public Service Management216
3.0 Executing Process Group: Public Service Management218
3.1 Team Member Status Report: Public Service Management220
3.2 Change Request: Public Service Management222
3.3 Change Log: Public Service Management224
3.4 Decision Log: Public Service Management226
3.5 Quality Audit: Public Service Management228
3.6 Team Directory: Public Service Management231
3.7 Team Operating Agreement: Public Service Management233
3.8 Team Performance Assessment: Public Service Management235
3.9 Team Member Performance Assessment: Public Service Management237
3.10 Issue Log: Public Service Management239
4.0 Monitoring and Controlling Process Group: Public Service Management241
4.1 Project Performance Report: Public Service Management243
4.2 Variance Analysis: Public Service Management245
4.3 Earned Value Status: Public Service Management247
4.4 Risk Audit: Public Service Management249
4.5 Contractor Status Report: Public Service Management251
4.6 Formal Acceptance: Public Service Management253
5.0 Closing Process Group: Public Service Management255
5.1 Procurement Audit: Public Service Management257
5.2 Contract Close-Out: Public Service Management260
5.3 Project or Phase Close-Out: Public Service Management262
5.4 Lessons Learned: Public Service Management264
Index266
CRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5