How do you think the partners involved in Controls and Data Services would have defined success?
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67. What information should you gather?
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68. What intelligence can you gather?
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69. How was the ‘as is’ process map developed, reviewed, verified and validated?
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70. What customer feedback methods were used to solicit their input?
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71. Has a high-level ‘as is’ process map been completed, verified and validated?
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72. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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73. What is the definition of success?
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74. Has everyone on the team, including the team leaders, been properly trained?
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75. Are different versions of process maps needed to account for the different types of inputs?
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76. What are the core elements of the Controls and Data Services business case?
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77. Is there a critical path to deliver Controls and Data Services results?
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78. What is the definition of Controls and Data Services excellence?
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79. Is the team equipped with available and reliable resources?
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80. How will variation in the actual durations of each activity be dealt with to ensure that the expected Controls and Data Services results are met?
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81. Have the customer needs been translated into specific, measurable requirements? How?
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82. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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83. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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84. How do you gather the stories?
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85. Are resources adequate for the scope?
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86. Will team members perform Controls and Data Services work when assigned and in a timely fashion?
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87. Is there a Controls and Data Services management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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88. Have all basic functions of Controls and Data Services been defined?
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89. What key stakeholder process output measure(s) does Controls and Data Services leverage and how?
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90. What is in the scope and what is not in scope?
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91. Who defines (or who defined) the rules and roles?
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92. Has a team charter been developed and communicated?
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93. Is there a clear Controls and Data Services case definition?
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94. What critical content must be communicated – who, what, when, where, and how?
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95. What are the tasks and definitions?
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96. How is the team tracking and documenting its work?
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97. Does the team have regular meetings?
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98. Are approval levels defined for contracts and supplements to contracts?
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99. Has the Controls and Data Services work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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100. How do you build the right business case?
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101. Is the Controls and Data Services scope complete and appropriately sized?
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102. What are the dynamics of the communication plan?
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103. How have you defined all Controls and Data Services requirements first?
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104. Has a Controls and Data Services requirement not been met?
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105. If substitutes have been appointed, have they been briefed on the Controls and Data Services goals and received regular communications as to the progress to date?
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106. Are task requirements clearly defined?
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107. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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108. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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109. Where can you gather more information?
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110. How and when will the baselines be defined?
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111. How do you hand over Controls and Data Services context?
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112. What are the requirements for audit information?
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113. Has a project plan, Gantt chart, or similar been developed/completed?
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114. Has the direction changed at all during the course of Controls and Data Services? If so, when did it change and why?
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115. What would be the goal or target for a Controls and Data Services’s improvement team?
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116. When is/was the Controls and Data Services start date?
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117. Will a Controls and Data Services production readiness review be required?
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118. Has/have the customer(s) been identified?
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119.