formally defined?
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134. What are the requirements for audit information?
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135. What baselines are required to be defined and managed?
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136. Has the Google Apps work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Google Apps Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How do you prevent mis-estimating cost?
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2. How will costs be allocated?
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3. What do people want to verify?
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4. How will measures be used to manage and adapt?
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5. Are you aware of what could cause a problem?
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6. Will business interruption insurance provide coverage if your business goes down because of problem at cloud vendor?
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7. How do your measurements capture actionable Google Apps information for use in exceeding your customers expectations and securing your customers engagement?
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8. What is the total fixed cost?
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9. Where is the cost?
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10. What could cause delays in the schedule?
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11. Will the change cause users to behave differently?
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12. What are the costs of reform?
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13. Which costs should be taken into account?
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14. What causes extra work or rework?
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15. What are the operational costs after Google Apps deployment?
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16. What are the uncertainties surrounding estimates of impact?
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17. Was a life-cycle cost analysis performed?
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18. Do you have an issue in getting priority?
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19. What are your key Google Apps organizational performance measures, including key short and longer-term financial measures?
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20. What is the average time taken for an analyst to respond to an email?
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21. Where is it measured?
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22. Are the measurements objective?
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23. When are costs are incurred?
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24. What drives O&M cost?
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25. What potential environmental factors impact the Google Apps effort?
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26. What harm might be caused?
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27. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?
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28. How is the value delivered by Google Apps being measured?
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29. How will you measure success?
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30. Are actual costs in line with budgeted costs?
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31. How do you measure success?
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32. What does losing customers cost your organization?
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33. Why do you expend time and effort to implement measurement, for whom?
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34. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?
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35. Is a follow-up focused external Google Apps review required?
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36. What are predictive Google Apps analytics?
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37. What do you measure and why?
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38. What is measured? Why?
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39. Are missed Google Apps opportunities costing your organization money?
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40. What relevant entities could be measured?
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41. How can you manage cost down?
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42. What can be used to verify compliance?
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43. How do you measure efficient delivery of Google Apps services?
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44. How frequently do you track Google Apps measures?
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45. How will effects be measured?
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46. How do you verify performance?
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47. How do you verify the Google Apps requirements quality?
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48. How will your organization measure success?
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49. How much does it cost?
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50. The approach of traditional Google Apps works for detail complexity but is focused on a systematic approach rather than an understanding of the nature of systems themselves, what approach will permit your organization to deal with the kind of unpredictable