Aga Bojko

Eye Tracking the User Experience


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answer, there isn’t one. If you are ready for the truth about sample size and all the factors that it depends on, make yourself a sandwich and proceed to Chapter 8.

       Which eye tracking measures should I use?

      None, if your study is purely formative, and you are just looking for usability issues. But if you are conducting summative research, you should choose your measures based on the cognitive processes you’re trying to assess. There is no one measure that is perfect for every study, not even my favorite—average fixation duration. Chapter 7 will gently guide you in your measure selection process.

       How do I analyze the data?

      Brownie points for asking the question! Yes, data need to be analyzed before they can provide useful information. You don’t just generate some heatmaps or scanpaths and call it a day. First, you carefully prepare your data for analysis. (Data cleansing is key.) Then, depending on the type of analysis—qualitative or quantitative—you systematically inspect visualizations or calculate statistics. For step-by-step instructions, refer to Chapters 10 through 13.

       Why do you keep saying that eye tracking is “just not that special?”

      Because as a method, it really isn’t. An eye tracking study should be subject to the same research principles as any non-eye tracking UX study. There are, of course, a few additional considerations, but the core is always the solid and well-established scientific method. Once everyone realizes that, eye tracking will become a more rigorous and systematic undertaking in the UX field than it may have been thus far. And that’s the goal of this book.

       CONTENTS

       How to Use This Book

       Frequently Asked Questions

       Foreword

       PART I: WHY EYE TRACKING?

       CHAPTER 1

       Eye Tracking: What’s All the Hoopla?

       What Is Eye Tracking, Anyway?

       Why Do the Eyes Move?

       How Do the Eyes Move?

       Why Should You Care Where People Look?

       Why Do People Look at What They Look At?

       Applications for Eye Tracking

       Tool or Method?

       Summary

       CHAPTER 2

       To Track or Not to Track

       The Three Questions

       Actionable Eye Tracking

       Qualitative Insight: Detecting and Explaining Usability Issues

       Quantitative Insight: Measuring Differences

       In Search of the Simplest Solution

       Using Eye Tracking to Gain Stakeholders’ Buy-In

       Summary

       PART II: STUDY PREPARATION

       CHAPTER 3

       Eye Trackers and Other Necessary Resources

       Not All Eye Trackers Are Created Equal

       Technical Specs You’d Probably Rather Not Know About

       Why, in the End, Specs Don’t Matter So Much

       Do Your Homework

       Other Necessary Resources

       Outsourcing

       Summary

       CHAPTER 4

       Time to Roll Up the Sleeves

       Identifying Research Questions

       Preparing Stimuli for Eye Tracking

       Presenting Stimuli

       Creating Tasks

       Administering Tasks

       Summary

       CHAPTER 5

       Combining Eye Tracking with Other Methods

       Eye Tracking Can’t Answer All Questions...

       ...But It Helps Interpret Non-Eye Tracking Findings