Creating and Updating an Employee Policy Manual: Policies for Your Practice. American Dental Association

Retirement Plan

       Professional Dues

       Continuing Education

       Tuition Assistance

       Uniform Reimbursement

       Employee Assistance Program (EAP)

       Dependent Care Assistance Program (DCAP)

       Summary

       Chapter 6: Employee Management

       Employee Motivation

       Employee Appreciation

       • Bonuses

       • Performance-based Raises

       Staff Evaluations

       • Annual Performance Evaluation

       • Ongoing and Assessment Evaluations

       • Performance Evaluation

       Progressive Disciplinary Action

       Drug-free Workplace

       Summary

       Chapter 7: Terminating Employees

       Reasons for Termination

       References

       Exit Interviews

       Post-employment Competition

       Termination Details

       Post-termination Issues

       • Discrimination Claims

       • Wrongful Termination

       • Defamation Claims

       Summary

       Chapter 8: Patient Management

       Patient Relations

       • Patient Communication

       • Patient Psychology

       Managing Various Patient Groups

       • Emergency Patients

       • Pediatric Patients

       • Geriatric Patients

       • Patients with Special Needs

       • Late Patients

       • No-show Patients

       • Difficult Patients

       • Drug-seeking Patients

       Summary

       Chapter 9: Safety and Security in the Workplace

       General Workplace Safety

       Complying with OSHA Standards

       • Bloodborne Pathogens Standard

       • Hazard Communication Standard

       • Emergency Action Plan

       Fire Prevention Plan

       Exit Routes

       Natural Disasters

       Building Security

       Patient Credit and Debit Card Security

       Data Security Contingency Plan

       Ergonomics

       Radiography

       Posted Notices