What would be the goal or target for a Games as service’s improvement team?
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16. Are required metrics defined, what are they?
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17. Are different versions of process maps needed to account for the different types of inputs?
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18. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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19. How do you keep key subject matter experts in the loop?
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20. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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21. Are there different segments of customers?
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22. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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23. In what way can you redefine the criteria of choice clients have in your category in your favor?
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24. Has a project plan, Gantt chart, or similar been developed/completed?
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25. What is in scope?
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26. When are meeting minutes sent out? Who is on the distribution list?
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27. Has/have the customer(s) been identified?
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28. What is the scope of Games as service?
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29. Are all requirements met?
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30. How does the Games as service manager ensure against scope creep?
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31. The political context: who holds power?
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32. Scope of sensitive information?
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33. What sort of initial information to gather?
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34. Is there any additional Games as service definition of success?
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35. What is the definition of success?
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36. Is the Games as service scope complete and appropriately sized?
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37. How do you gather requirements?
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38. Who defines (or who defined) the rules and roles?
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39. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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40. Is it clearly defined in and to your organization what you do?
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41. Are the Games as service requirements complete?
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42. How often are the team meetings?
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43. How did the Games as service manager receive input to the development of a Games as service improvement plan and the estimated completion dates/times of each activity?
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44. What defines best in class?
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45. Will a Games as service production readiness review be required?
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46. Is the Games as service scope manageable?
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47. What is the worst case scenario?
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48. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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49. Are roles and responsibilities formally defined?
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50. When is/was the Games as service start date?
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51. Has a team charter been developed and communicated?
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52. How was the ‘as is’ process map developed, reviewed, verified and validated?
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53. Is there a clear Games as service case definition?
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54. What are the compelling stakeholder reasons for embarking on Games as service?
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55. What is the context?
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56. What are the record-keeping requirements of Games as service activities?
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57. Who approved the Games as service scope?
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58. Who is gathering Games as service information?
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59. Have all of the relationships been defined properly?
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60. What constraints exist that might impact the team?
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61. What is in the scope and what is not in scope?
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62. Has the direction changed at all during the course of Games as service? If so, when did it change and why?
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63. Is Games as service required?
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64. What intelligence can you gather?
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65. What is a worst-case scenario for losses?
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66. What critical content must be communicated – who, what, when, where, and how?
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67. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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68. Are resources adequate for the scope?
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69. How do you think the partners involved in Games as service would have defined success?
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70. What was the context?
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71. Are approval levels defined for contracts and supplements to contracts?
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72. How have you