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69. Do you have organizational privacy requirements?
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70. Is there a clear Resource intensity case definition?
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71. What Resource intensity services do you require?
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72. Is scope creep really all bad news?
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73. Are approval levels defined for contracts and supplements to contracts?
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74. How do you keep key subject matter experts in the loop?
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75. Who are the Resource intensity improvement team members, including Management Leads and Coaches?
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76. What critical content must be communicated – who, what, when, where, and how?
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77. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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78. Are the Resource intensity requirements complete?
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79. Has a team charter been developed and communicated?
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80. Is Resource intensity required?
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81. How was the ‘as is’ process map developed, reviewed, verified and validated?
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82. Are team charters developed?
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83. What constraints exist that might impact the team?
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84. How do you build the right business case?
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85. Does the scope remain the same?
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86. Are roles and responsibilities formally defined?
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87. Are improvement team members fully trained on Resource intensity?
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88. When is/was the Resource intensity start date?
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89. Has everyone on the team, including the team leaders, been properly trained?
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90. How will the Resource intensity team and the group measure complete success of Resource intensity?
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91. What intelligence can you gather?
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92. Is the team sponsored by a champion or stakeholder leader?
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93. Is there a critical path to deliver Resource intensity results?
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94. Will team members regularly document their Resource intensity work?
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95. How often are the team meetings?
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96. What is the scope of the Resource intensity effort?
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97. How does the Resource intensity manager ensure against scope creep?
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98. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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99. If substitutes have been appointed, have they been briefed on the Resource intensity goals and received regular communications as to the progress to date?
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100. How do you gather the stories?
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101. Has a project plan, Gantt chart, or similar been developed/completed?
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102. Are task requirements clearly defined?
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103. The political context: who holds power?
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104. What is the worst case scenario?
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105. What customer feedback methods were used to solicit their input?
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106. How are consistent Resource intensity definitions important?
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107. Is the Resource intensity scope manageable?
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108. What is the scope of Resource intensity?
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109. Are stakeholder processes mapped?
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110. What are the Resource intensity use cases?
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111. Are all requirements met?
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112. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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113. What information do you gather?
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114. What knowledge or experience is required?
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115. Are customer(s) identified and segmented according to their different needs and requirements?
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116. Is the team formed and are team leaders (Coaches and Management Leads) assigned?
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117. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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118. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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119. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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120. What was the context?
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121. Are there different segments of customers?
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122. Has a high-level ‘as is’ process map been completed, verified and validated?
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123. Are audit criteria, scope, frequency and methods defined?
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124. What sources do you use to gather information for a Resource intensity study?
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125. How do you