the company I worked for merged with another,” said Miguel, “we suddenly had a new president. Up until then, ours had been run like a family-owned business—very casual—and people were kept on for years out of loyalty. This new person—who was very, very sharp, both in mind and in style—came in, and suddenly we were faced with demands of a very different corporate culture. We were held accountable for our quarterly bottom lines, and were expected to start showing up more at industry events to ‘fly the company flag.’ Those who saw the waves of change on the horizon in subtle elements like appearance adapted quickly. No more jeans, no more leggings, no more sneakers. Those that sharpened up were the ones that survived the merger. Those that didn't, like one guy who scoffed at the idea of having to wear a tie, got lost in the flood.”
CHANGE TRUTH #2
It's Not Personal
When I hear somebody sigh, “Life is hard,” I am always tempted to ask, “Compared to what?”
—Sydney J. Harris
My phone rang. It was a well-known speaker and author asking to work with me. Let's call him Sam. “I've noticed over the last few years,” he said, “that things are changing. My speaking fees are beginning to go down and my book sales are, too. Fewer people are attending workshops. There are shifts happening, and I need to reposition myself in relationship to them to continue to make a living. Will you help me think that through?”
Instantly I said yes. Because Sam understood something crucial about change which will help him not waste time or precious emotional energy: it's not personal. He didn't blame himself for what was happening. He just observed it and realized he needed to respond in a new way.
What's happening right now to most of us is not because we're bad or wrong or incompetent. It's because the world is transforming at breakneck speed and each and every one of us must adapt to those changes as quickly and efficiently as possible. No one's exempt. Age doesn't get you off the hook (Sam is in his sixties, but you don't hear him complaining that he “should” be able to coast on his laurels until retirement). Nor does how hard you've worked until now, or what your expectations of your life have been. Or what you've sacrificed for or invested in. That's because what's going on has nothing to do with you personally!
Depersonalizing the change challenge you're facing gets you out of a sense of failure and frees up your thinking to be as adaptive as possible, like Sam. I remember the day I learned this. I went to hear Meg Wheatley, author of Leadership and the New Science. She's an expert at taking what is understood from the world of quantum physics and ecology and applying it to business. She's no flake—one of her major clients was the U.S. military. She was speaking about the fact that we're still stuck in a mechanistic model of the universe where we think we can make five-year plans for ourselves and our organizations, which is completely out of touch with the way living systems actually work. What I recall her saying was something like, “The way life happens is that things bump up against one another in an information-rich environment and change occurs. Some things thrive and others die out. Think of an aquarium with a bunch of fish. They're all doing fine. Then you put something different in there and it changes the whole ecosystem. Some fish survive, and others die as a result of the new input.”
At the time, I was struggling with the financial pressures of my book publishing company and sure I was doing something wrong. I probably was—but all my attention was focused on my “failure,” which wasn't helping me come up with new solutions. What Meg helped me do was see that I was just one of the little fish in a big aquarium whose ecosystem was changing.
Once I started viewing it that way, I was able to relate to the situation from a more objective and adaptive frame of mind. As I considered how to respond, it became clear that I wasn't interested in making the changes necessary to survive in the aquarium, and so I sold my company. Looking now from the outside at the publishing aquarium, I see even more clearly how what was going on really had nothing to do with me or my efforts.
If the aquarium image doesn't work for you, here's another technique for making the situation less personal. It's called self-distancing. It takes advantage of the brain's ability to make associated images (as if something's happening to you right now) and disassociated images (as if it's happening to someone else). Imagine you are watching a video starring someone else who is going through what you are right now. Give the person in the video a name and see him or her in the situation. Watch what's happening and ask yourself what could be going on that's beyond that person's control or influence. What's your advice for the person in the movie?
A spiritual teacher was once asked her secret to happiness and peace of mind. She replied, “A wholehearted, unrestricted cooperation with the unavoidable.” That's what I'm getting at here. It's not so easy—I'm still working on it and don't know many people who do it well. But I do know that the only responsibility we truly have in whatever's going on lies in developing our response-ability to whatever is occurring. As the surfers say, you've got to go with the flow. Otherwise you find yourself under the board faster than you can imagine.
You're Not the Only One
Resiliency experts have discovered that it's important to see that you're not the only one going through this change. That will help you feel less alone in your pain, which leads to feeling less stress. According to research, a broader perspective on the situation—“It's not just me”—also enabled people to come up with more innovative solutions and better plans of action. So take a look around—you've got plenty of company!
CHANGE TRUTH #3
Your Thinking Is Not Always Your Friend
With our thoughts we make the world.
—The Dhammapada
What was the common factor in why people died in Hurricane Katrina? I bet you guessed, as I did and all the media reported, that the answer is poverty. But an analysis by Knight Ridder afterward and reported by Time magazine reporter Amanda Ripley in her book The Unthinkable: Who Survives When Disaster Strikes—and Why showed something different: the most common factor was age. The older you were, the more likely you were to stay; three-quarters of the dead were over sixty, and half, over seventy-five. They had all lived through a major hurricane, Camille, and therefore didn't heed the warnings to leave because they assumed they would make it again. Said the director of the National Hurricane Center, Max Mayfield, “I think Camille killed more people during Katrina than it did in 1969.”
The brain is an amazing organ, with incredible social, emotional, conceptual, and linguistic abilities. It can learn from experiences and grow new cells and pathways until you draw your last breath. Neuroscientists are just beginning to understand a fraction of what it can do and how. But not all of what it does is helpful when it comes to responding well to change, as those who stayed during Katrina found out to their peril. Two things in particular stand out from what I've learned about the brain so far.
First, the brain has a tremendous tendency to habituate, meaning to do the same thing over and over—which is great when you don't want to have to think about how to brush your teeth, but not so good when you need to think creatively about how to cope with a situation you've never been in before. That's why we so often tend to keep doing what we've already done, whether we get good results or not, and are slow to give up some behaviors.
To add to the problem, part of habituation is the brain's tendency to look for patterns, to match current experience with the past—oh, this is just like that thing that happened before. I once read that the average brain generalizes from an example of one, which any good scientist would tell you is not a big enough data pool from which to be drawing useful conclusions. That's what was going on with Hurricane Katrina. The folks who stayed were the ones who'd gone through a massive hurricane before. Their brains said, “This is the same as that.” But it wasn't. Environmental degradation, global warming, and sheer bad luck combined to make a change. Younger folks, who never had the experience, heeded the warning because their brains didn't have a pattern