Rick Stollmeyer

Building a Wellness Business That Lasts


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Without esteem, self-actualization—the full realization of one's true potential as a human being—is impossible.

Diagram of a stacked pyramid depicting the hierarchy of the most basic needs for survival and procreation and the higher level needs of people in a modern society.

       Figure 2.2 Maslow's Hierarchy of Needs

      Maslow published his landmark theory in 1943 in the midst of World War II, and the huge reception it received was no accident. That terrible war destroyed cities, enabled the Holocaust, and ushered in the nuclear age. World War II cost tens of millions of lives. Its successful conclusion with the victory of the Allies created an unprecedented period of postwar prosperity and relative peace that lifted billions of people out of subsistence living into the higher rungs of Maslow's hierarchy.

      Here's the point: The postwar economic expansion of 1946–2020 is what most of us alive today recognize as “normal.” But it was not normal at all. It was unprecedented. Throughout almost the entirety of human history leading up to World War II, the vast majority of humanity eked out their existence on the bottom two rungs of Maslow's hierarchy. For 200,000 years of homo sapiens, there was simply no room in most people's short, hard lives for other pursuits.

      As practitioners of wellness, we know that a few people have been pursuing Maslow's higher levels for centuries. We can point to the ancient healing arts of yoga, Ayurveda, Reiki, and traditional Chinese medicine, as well as the ancient roots of Western medicine and science, including Hippocrates, Galileo, da Vinci, and Newton, as evidence that people have existed at Maslow's higher levels for centuries.

      We must remember, however, that these people were rare exceptions. In every case, they were either members of or closely connected to the elites of their day. Nearly everybody else in their day—more than 99.9 percent of humanity—lived at a bare subsistence level. Only in the past 100 years have their principles and discoveries been accessible to large portions of humanity.

      This is important because it is the middle class and affluent who are afforded the opportunity to pursue the higher levels of Maslow's hierarchy, and chief among those is wellness. As the Brookings Institute points out:

      Those in the middle class have some discretionary income…. They can afford to go to movies or indulge in other forms of entertainment. They may take vacations. And they are reasonably confident that they and their family can weather an economic shock—like illness or a spell of unemployment—without falling back into extreme poverty.

      As we entered the 2020s, more than 4 billion people enjoyed this standard of living, and while the severe disruption of COVID-19 may indeed cause many to fall back economically for a time, the underlying postwar trend of rising living standards and reduced poverty will undoubtedly continue. It is important to embrace this truth for three reasons.

      First, this truth helps us understand the massive expansion of wellness over the past forty years. The wellness movement is neither an accident nor a passing fad. It is the natural outcome of a societal imperative created by decades of rising living standards.

      Second, this truth points to the massive growth opportunity in front of us. The wellness industry will most assuredly grow in the decade ahead, regardless of short-term recessions or other disruptions, and COVID-19 will inevitably act as an accelerant.

      COVID-19 was a huge wakeup call in every nation on earth to improve the wellness of their populations. The impact of the virus and the societal disruptions it has caused have been terrible. The truth we must all face is that the worst outcomes and the most deaths have overwhelmingly occurred among those who were unwell to begin with. It turns out that biggest COVID-19 killer isn't the virus itself; it is the poor nutrition, sedentary lifestyles and stress that lead to the so called “preexisting conditions” of obesity, type II diabetes, cardiovascular disease, and cancer. This is what left so many people around the world unprepared to fight off the disease.

      In the wake of the pandemic that consensus will surely kick off a rennaissance of advancements in medical science and a broad social agreement that wellness is truly important. We can all find comfort in the knowledge that the next time a novel virus comes around we will far better prepared. At the same time, government and business leaders, public health officials, doctors, and healthcare workers will recognize the paramount importance of wellness. They will finally accept the inescapable truth that an ounce of wellness prevention is worth a pound of cure, and they will set into motion the policies and initiatives that address the root causes of the preventable diseases that made COVID-19 so much worse—sedentary lifestyles, poor nutrition, and stress. Wellness will therefore become a public health imperative for decades to come, and that will usher in a new age of wellness.

      While the numbers of middle-class and affluent people have been steadily growing for decades, their impact on the wellness industry has been only partially felt. This is because we humans are set in our ways. It takes at least one generation before rising economic standards translate into changed consumer behaviors, and two generations before those changes are fully realized.

      Our attitudes and habits are largely determined by the world view set in our childhood. Therefore, an individual born into poverty who then climbs the economic ladder into the middle class or better will not easily move their motivations up Maslow's hierarchy of needs. Those first-generation middle-class individuals are much more likely to remain firmly rooted in a “safety” mindset.

      We all have known people like that, classically characterized by epic work ethics and rigorous frugality. In North America, Western Europe, Australia, and New Zealand, these were the characteristics of the “Greatest Generation,” those born in the 1910s and 1920s who came of age in the midst of the Great Depression of the 1930s and who helped win World War II. My grandmother was one of them

      At holiday and birthday parties, Grandma Kiser wouldn't let us throw away the wrapping paper. She would carefully smooth out each piece, fold it up, and tuck it into that same giant purse. We all learned to wrap our gifts loosely and use only minimal amounts of tape so the paper would not be destroyed in the unwrapping. When Grandma Kiser died in the early 1990s, she left a sizable estate to her children, accumulated through decades of hard work and careful saving. In the attic were boxes upon boxes of carefully folded wrapping paper.

      Genevieve Kiser died an affluent woman, but she lived a very frugal life. She didn't travel, didn't buy nice