and person‐centredness Step 1 – Build the initial team Step 2 – Identify what we can do Step 3 – Co‐create the vision Step 4 – Co‐design the solution Step 5 – Co‐delivery Step 6 – Co‐evaluate Challenges to professionalism Curricula content Conclusion Summary Acknowledgements References Further reading
11 SECTION 2: Being Person‐centred 8 Communicating and relating effectively Introduction Framing communication – definitions and basic concepts Fundamental ideas in person‐centred communication Strategies for putting person‐centred communication into action Conclusion Summary References Further reading 9 Systems to support person‐centred decision making Introduction What is decision making? Service user perspectives Person‐centred decision making The value of shared decision making Multidisciplinary team Organisational decision making Summary References Further reading 10 Connecting with others Introduction Relationship with self: emotional intelligence Relationship with colleagues Relationships with the person and their family Conclusion Summary References Further reading 11 The physical environment Introduction Ward layout and room type Acoustic environment (noise reduction) Lighting (natural daylight and artificial light) Views, exposure and access to nature How can a better environment be provided to service users? Conclusion Summary References Further reading 12 Working with persons' beliefs and values Introduction Beliefs, values and person‐centredness Personal beliefs and values Professional values Respecting all beliefs and values Contemporary considerations and challenges Beliefs and values in person‐centred practice Conclusion Summary References Further reading 13 Engaging meaningfully and effectively Introduction Engaging authentically Levels of engagement Human agency and reflexivity Challenging the status quo and non‐person‐centred practices Conclusion Summary References Further reading 14 Sharing in decisions Introduction Shared decision making with service users Shared