whose crises you cannot comprehend unless you have learned that the difference between a 2-A pencil and a 2-B pencil is at least equal to the contrast between London and Tibet; unless you understand why a normally self-controlled young woman may have a week of tragic discomfort because she is using a billing-machine instead of her ordinary correspondence typewriter. The shifting of the water-cooler from the front office to the packing-room may be an epochal event to a copyist who apparently has no human existence beyond bending over a clacking typewriter, who seems to have no home, no family, no loves; in whom all pride and wonder of life and all transforming drama seem to be satisfied by the possession of a new V-necked blouse. The moving of the water-cooler may mean that she must now pass the sentinel office-manager; that therefore she no longer dares break the incredible monotony by expeditions to get glasses of water. As a consequence she gives up the office and marries unhappily.
A vast, competent, largely useless cosmos of offices. It spends much energy in causing advertisements of beer and chewing-gum and union suits and pot-cleansers to spread over the whole landscape. It marches out ponderous battalions to sell a brass pin. It evokes shoes that are uncomfortable, hideous, and perishable, and touchingly hopes that all women will aid the cause of good business by wearing them. It turns noble valleys into fields for pickles. It compels men whom it has never seen to toil in distant factories and produce useless wares, which are never actually brought into the office, but which it nevertheless sells to the heathen in the Solomon Islands in exchange for commodities whose very names it does not know; and in order to perform this miracle of transmutation it keeps stenographers so busy that they change from dewy girls into tight-lipped spinsters before they discover life.
The reason for it all, nobody who is actually engaged in it can tell you, except the bosses, who believe that these sacred rites of composing dull letters and solemnly filing them away are observed in order that they may buy the large automobiles in which they do not have time to take the air. Efficiency of production they have learned; efficiency of life they still consider an effeminate hobby.
An unreasonable world, sacrificing bird-song and tranquil dusk and high golden noons to selling junk — yet it rules us. And life lives there. The office is filled with thrills of love and distrust and ambition. Each alley between desks quivers with secret romance as ceaselessly as a battle-trench, or a lane in Normandy.
3
Una’s first view of the Motor and Gas Gazette was of an overwhelming mass of desks and files and books, and a confusing, spying crowd of strange people, among whom the only safe, familiar persons were Miss Moynihan, the good-natured solid block of girl whom she had known at the commercial college, and Mr. S. Herbert Ross, the advertising-manager, who had hired her. Mr. Ross was a poet of business; a squat, nervous little man, whose hair was cut in a Dutch bang, straight across his forehead, and who always wore a black bow tie and semi-clerical black clothes. He had eyed Una amusedly, asked her what was her reaction to green and crimson posters, and given her a little book by himself, “R U A Time-clock, Mr. Man?” which, in large and tremendously black type, related two stories about the youth of Carnegie, and strongly advocated industry, correspondence schools, and expensive advertising. When Una entered the office, as a copyist, Mr. S. Herbert Ross turned her over to the office-manager, and thereafter ignored her; but whenever she saw him in pompous conference with editors and advertisers she felt proudly that she knew him.
The commercial college had trained her to work with a number of people, as she was now to do in the office; but in the seriousness and savage continuity of its toil, the office was very different. There was no let-up; she couldn’t shirk for a day or two, as she had done at the commercial college. It was not so much that she was afraid of losing her job as that she came to see herself as part of a chain. The others, beyond, were waiting for her; she mustn’t hold them up. That was her first impression of the office system, that and the insignificance of herself in the presence of the office-hierarchy — manager above manager and the Mysterious Owner beyond all. She was alone; once she transgressed they would crush her. They had no personal interest in her, none of them, except her classmate, Miss Moynihan, who smiled at her and went out to lunch with her.
They two did not dare to sit over parcels of lunch with the curious other girls. Before fifteen-cent lunches of baked apples, greasy Napoleons, and cups of coffee, at a cheap restaurant, Miss Moynihan and she talked about the office-manager, the editors, the strain of copying all day, and they united in lyric hatred of the lieutenant of the girls, a satiric young woman who was a wonderful hater. Una had regarded Miss Moynihan as thick and stupid, but not when she had thought of falling in love with Charlie Martindale at a dance at Panama, not in her most fervid hours of comforting her mother, had she been so closely in sympathy with any human being as she was with Miss Moynihan when they went over and over the problems of office politics, office favorites, office rules, office customs.
The customs were simple: Certain hours for arrival, for lunch, for leaving; women’s retiring-room embarrassedly discovered to be on the right behind the big safe; water-cooler in the center of the stenographers’ room. But the office prejudices, the taboos, could not be guessed. They offered you every possible chance of “queering yourself.” Miss Moynihan, on her very first day, discovered, perspiringly, that you must never mention the Gazette’s rival, the Internal Combustion News. The Gazette’s attitude was that the News did not exist — except when the Gazette wanted the plate of an advertisement which the News was to forward. You mustn’t chew gum in the office; you were to ask favors of the lieutenant, not of the office-manager; and you mustn’t be friendly with Mr. Bush of the circulation department, nor with Miss Caldwell, the filing-clerk. Why they were taboo Una never knew; it was an office convention; they seemed pleasant and proper people enough.
She was initiated into the science of office supplies. In the commercial college the authorities had provided stenographers’ note-books and pencils, and the representatives of typewriter companies had given lectures on cleaning and oiling typewriters, putting in new ribbons, adjusting tension-wheels. But Una had not realized how many tools she had to know ——
Desks, filing-cabinets, mimeographs, adding-machines, card indexes, desk calendars, telephone-extensions, adjustable desk-lights. Wire correspondence-baskets, erasers, carbon paper, type-brushes, dust-rags, waste-baskets. Pencils, hard and soft, black and blue and red. Pens, pen-points, backing-sheets, note-books, paper-clips. Mucilage, paste, stationery; the half-dozen sorts of envelopes and letter-heads.
Tools were these, as important in her trade as the masthead and black flag, the cutlasses and crimson sashes, the gold doubloons and damsels fair of pirate fiction; or the cheese and cream, old horses and slumberous lanes of rustic comedy. As important, and perhaps to be deemed as romantic some day; witness the rhapsodic advertisements of filing-cabinets that are built like battle-ships; of carbon-paper that is magic-inked and satin-smooth.
Not as priest or soldier or judge does youth seek honor to-day, but as a man of offices. The business subaltern, charming and gallant as the jungle-gallopers of Kipling, drills files, not of troops, but of correspondence. The artist plays the keys, not of pianos, but of typewriters. Desks, not decks; courts of office-buildings, not of palaces — these are the stuff of our latter-day drama. Not through wolf-haunted forests nor purple cañons, but through tiled hallways and elevators move our heroes of to-day.
And our heroine is important not because she is an Amazon or a Ramona, but because she is representative of some millions of women in business, and because, in a vague but undiscouraged way, she keeps on inquiring what women in business can do to make human their existence of loveless routine.
4
Una spent much of her time in copying over and over — a hundred times, two hundred times — form-letters soliciting advertising, letters too personal in appearance to be multigraphed. She had lists of manufacturers of motor-car accessories, of makers of lubricating oils, of distributors of ball-bearings and speedometers and springs and carburetors and compositions for water-proofing automobile tops.
Sometimes she was requisitioned by the editorial department to copy in form legible for the printer the rough items sent in by outsiders for publication in the Gazette. Una, like most people of Panama, had believed that there was something artistic about the office of any