is easy; changing people is the hard part. Convincing staff to adopt new technologies and onboarding stakeholders to use them will be one of the biggest challenges of digital transformation. Resistance to change is widespread among logistics providers, and overcoming this will take refined soft skills from IT departments and other interested parties.
The outcomes of digitalization will not be positive for everyone. There will likely be an increase in the adoption of automation in the coming years. For some employees, automation will free them of redundant tasks such as data entry, allowing them to focus on value‐added strategic tasks. Other employees could see their jobs eliminated.
Starting a digital transformation journey can be very difficult for logistics providers. The best place to start is by looking at the current state and trying to understand it holistically. Look at and identify current systems that can be improved; then decide what the organization can do on its own, and lean on suppliers and consultants to fill in the gaps.
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