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Table of Contents
1 Cover
7 1 Abrasive Bosses and the Working Wounded It Only Hurts When I Work To Kick or Not to Kick The Costs of Abrasion A Bleeding Heart Is Born Working Wounded on the Last Frontier Armed Defense
8 2 Boss Whispering Boss Whispering My Apprenticeship in Emotional Literacy My Education Continues Definitions and Categories Additional Reflections Abrasive Boss Identification: A Test
9 3 Abrasive Boss Behavior Mark The Big Five Diagnosis: Bastard?
10 4 Bears, Bosses, and Business 1. They Just Want to Go About Their Business 2. Their Business Is Survival 3. Dominance Pays 4. They Defend Against Threats to Survival You’ll Pay If You Get in Their Way Socratic Whispering Crusaders for Competence Actual Aggression Versus Threat Display
11 5 On the Origins of Abrasion Identifying Incompetence: Ducks Versus Quacks Differential Diagnosis and Treatment of Incompetence: The Adequate Boss Approach The Abrasive Boss Approach The Evolution of Abrasion: A Case Study The Lesson: Survival = Competence at Any Cost
12 6 Blinder Than Bats Social Sonar Accurate Empathy Perceptive Pedagogy and Empathic Adequacy
13 7 Why We Don’t Take Bulls (or Bosses) by the Horns The View from Below The View from Above Management’s Mechanisms of Defense (Dis)Trust Building To Flee or Not to Flee
14 8 Can Bosses Change Their (Blind) Spots? See Spot Change Journey of a Greenhorn Boss Whisperer Straight from the Coworkers’ Mouths Climate Change Where There’s a Will, There’s a Way: Evolution of Soft Spots
15 9 Blinders off Collecting Perceptions Beware the Hog-Tie Hitch Presenting Perceptions Don’t Forget You’re a Threat Hearing Hearsay What Works: Presenting Feeling as Fact Disarming Defenses
16 10 Limits on Next: Limits on Making the Business Case Threatening Consequences for Continued Abrasion For Every Action There Will Be a Reaction We’re Doing This for Your Own Good The Case for Early Intervention
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