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58. How are training requirements identified?
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59. Do you recognize Hardware as a service achievements?
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60. What problems are you facing and how do you consider Hardware as a service will circumvent those obstacles?
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61. Will new equipment/products be required to facilitate Hardware as a service delivery, for example is new software needed?
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62. Why is this needed?
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63. Which needs are not included or involved?
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64. Do you need to avoid or amend any Hardware as a service activities?
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65. What vendors make products that address the Hardware as a service needs?
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66. Does the problem have ethical dimensions?
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67. What are the clients issues and concerns?
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68. Are problem definition and motivation clearly presented?
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69. Are controls defined to recognize and contain problems?
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70. What extra resources will you need?
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71. Which issues are too important to ignore?
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72. To what extent would your organization benefit from being recognized as a award recipient?
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73. When a Hardware as a service manager recognizes a problem, what options are available?
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74. Who needs budgets?
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75. How are the Hardware as a service’s objectives aligned to the group’s overall stakeholder strategy?
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76. Who needs to know about Hardware as a service?
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77. What needs to stay?
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78. What are the timeframes required to resolve each of the issues/problems?
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79. Are there recognized Hardware as a service problems?
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80. Where do you need to exercise leadership?
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81. How do you take a forward-looking perspective in identifying Hardware as a service research related to market response and models?
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82. Whom do you really need or want to serve?
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83. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
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84. What should be considered when identifying available resources, constraints, and deadlines?
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85. Are there any specific expectations or concerns about the Hardware as a service team, Hardware as a service itself?
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86. Are there any revenue recognition issues?
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87. Why the need?
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88. What Hardware as a service capabilities do you need?
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89. What are the expected benefits of Hardware as a service to the stakeholder?
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90. Are there regulatory / compliance issues?
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91. Think about the people you identified for your Hardware as a service project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?
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92. What are the minority interests and what amount of minority interests can be recognized?
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93. Do you have/need 24-hour access to key personnel?
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94. What is the extent or complexity of the Hardware as a service problem?
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95. Is the quality assurance team identified?
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96. Does Hardware as a service create potential expectations in other areas that need to be recognized and considered?
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97. What does Hardware as a service success mean to the stakeholders?
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98. As a sponsor, customer or management, how important is it to meet goals, objectives?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Hardware as a service Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Will team members perform Hardware as a service work when assigned and in a timely fashion?
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2. What constraints exist that might impact the team?
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3. Have the customer needs been translated into specific, measurable requirements? How?
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4. What is in the scope and what is not in scope?
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5. How are consistent Hardware as a service definitions important?
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6. Has the direction changed at all during the course of Hardware as a service? If so, when did it change and why?
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7. What are the requirements for audit information?
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8. When are meeting minutes sent out? Who is on the distribution list?
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9. What gets examined?
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