your organizational needs and tasks?
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61. What creative shifts do you need to take?
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62. How are training requirements identified?
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63. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
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64. What Health care quality capabilities do you need?
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65. What does Health care quality success mean to the stakeholders?
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66. Who needs to know about Health care quality?
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67. Which information does the Health care quality business case need to include?
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68. What are the clients issues and concerns?
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69. What else needs to be measured?
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70. What would happen if Health care quality weren’t done?
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71. How are the Health care quality’s objectives aligned to the group’s overall stakeholder strategy?
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72. Who defines the rules in relation to any given issue?
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73. What are the stakeholder objectives to be achieved with Health care quality?
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74. How do you identify subcontractor relationships?
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75. How do you take a forward-looking perspective in identifying Health care quality research related to market response and models?
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76. Would you recognize a threat from the inside?
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77. What training and capacity building actions are needed to implement proposed reforms?
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78. Can management personnel recognize the monetary benefit of Health care quality?
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79. What is the extent or complexity of the Health care quality problem?
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80. Are problem definition and motivation clearly presented?
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81. Who else hopes to benefit from it?
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82. Are controls defined to recognize and contain problems?
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83. Does Health care quality create potential expectations in other areas that need to be recognized and considered?
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84. What prevents you from making the changes you know will make you a more effective Health care quality leader?
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85. What situation(s) led to this Health care quality Self Assessment?
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86. Consider your own Health care quality project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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87. Think about the people you identified for your Health care quality project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?
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88. What should be considered when identifying available resources, constraints, and deadlines?
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89. Do you need different information or graphics?
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90. Are there regulatory / compliance issues?
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91. Who needs what information?
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92. What are the expected benefits of Health care quality to the stakeholder?
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93. Are there Health care quality problems defined?
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94. Will a response program recognize when a crisis occurs and provide some level of response?
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95. Who are your key stakeholders who need to sign off?
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96. What are the timeframes required to resolve each of the issues/problems?
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97. As a sponsor, customer or management, how important is it to meet goals, objectives?
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98. Who should resolve the Health care quality issues?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Health care quality Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How do you build the right business case?
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2. Are different versions of process maps needed to account for the different types of inputs?
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3. Has a team charter been developed and communicated?
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4. What knowledge or experience is required?
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5. How was the ‘as is’ process map developed, reviewed, verified and validated?
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6. How have you defined all Health care quality requirements first?
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7. Is the Health care quality scope manageable?
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8. Are roles and responsibilities formally defined?
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9. Is Health care quality linked to key stakeholder goals and objectives?
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10. What intelligence can you gather?
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11. Are the Health care quality requirements testable?
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