Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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126. Have all of the relationships been defined properly?
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127. Has the direction changed at all during the course of Business overhead? If so, when did it change and why?
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128. What is out of scope?
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129. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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130. Do you have organizational privacy requirements?
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131. What is in the scope and what is not in scope?
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132. What are the tasks and definitions?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Business overhead Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What are your customers expectations and measures?
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2. How frequently do you verify your Business overhead strategy?
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3. What happens if cost savings do not materialize?
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4. Do you effectively measure and reward individual and team performance?
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5. Which measures and indicators matter?
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6. What causes innovation to fail or succeed in your organization?
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7. What does a Test Case verify?
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8. What do people want to verify?
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9. How can you manage cost down?
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10. Are the measurements objective?
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11. How do you prevent mis-estimating cost?
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12. What do you measure and why?
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13. What methods are feasible and acceptable to estimate the impact of reforms?
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14. How are you verifying it?
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15. Who should receive measurement reports?
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16. What details are required of the Business overhead cost structure?
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17. What can be used to verify compliance?
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18. What disadvantage does this cause for the user?
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19. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Business overhead services/products?
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20. Does a Business overhead quantification method exist?
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21. Is the cost worth the Business overhead effort ?
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22. How will success or failure be measured?
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23. What measurements are possible, practicable and meaningful?
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24. Are missed Business overhead opportunities costing your organization money?
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25. How is performance measured?
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26. What causes extra work or rework?
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27. What does your operating model cost?
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28. Are indirect costs charged to the Business overhead program?
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29. How can you measure the performance?
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30. What are the strategic priorities for this year?
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31. What causes mismanagement?
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32. What are the costs?
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33. What is your decision requirements diagram?
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34. What are the types and number of measures to use?
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35. How do you verify if Business overhead is built right?
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36. What is your Business overhead quality cost segregation study?
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37. How will you measure your Business overhead effectiveness?
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38. What are the costs of delaying Business overhead action?
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39. How can you reduce costs?
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40. How do you focus on what is right -not who is right?
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41. How is progress measured?
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42. What could cause you to change course?
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43. How do you measure variability?
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44. What is the cost of rework?
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45. What are your operating costs?
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46. What does verifying compliance entail?
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47. What are the uncertainties surrounding estimates of impact?
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48. What causes investor action?
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