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15. How is the team tracking and documenting its work?
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16. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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17. When is/was the Business chain start date?
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18. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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19. Has a high-level ‘as is’ process map been completed, verified and validated?
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20. What system do you use for gathering Business chain information?
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21. Has a Business chain requirement not been met?
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22. How can the value of Business chain be defined?
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23. What is the scope of the Business chain effort?
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24. What is out-of-scope initially?
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25. How do you hand over Business chain context?
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26. Is there a Business chain management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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27. Are there different segments of customers?
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28. What are the Business chain use cases?
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29. Why are you doing Business chain and what is the scope?
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30. How do you gather Business chain requirements?
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31. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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32. Has everyone on the team, including the team leaders, been properly trained?
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33. Who defines (or who defined) the rules and roles?
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34. In what way can you redefine the criteria of choice clients have in your category in your favor?
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35. Are audit criteria, scope, frequency and methods defined?
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36. Has your scope been defined?
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37. What is the scope of the Business chain work?
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38. Is there a clear Business chain case definition?
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39. How do you manage scope?
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40. Are the Business chain requirements complete?
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41. How do you gather the stories?
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42. Has/have the customer(s) been identified?
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43. Are the Business chain requirements testable?
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44. Are roles and responsibilities formally defined?
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45. Is the work to date meeting requirements?
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46. Has a project plan, Gantt chart, or similar been developed/completed?
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47. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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48. What is the definition of success?
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49. Who is gathering information?
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50. What information do you gather?
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51. What scope do you want your strategy to cover?
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52. What is the definition of Business chain excellence?
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53. What are the rough order estimates on cost savings/opportunities that Business chain brings?
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54. Do you have a Business chain success story or case study ready to tell and share?
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55. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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56. How would you define the culture at your organization, how susceptible is it to Business chain changes?
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57. What scope to assess?
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58. Is the Business chain scope complete and appropriately sized?
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59. What was the context?
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60. Is special Business chain user knowledge required?
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61. Is Business chain required?
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62. What is out of scope?
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63. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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64. How do you keep key subject matter experts in the loop?
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65. What would be the goal or target for a Business chain’s improvement team?
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66. Is Business chain linked to key stakeholder goals and objectives?
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67. What are the requirements for audit information?
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68. Are all requirements met?
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69. How are consistent Business chain definitions important?
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70. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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71. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be