What gets examined?
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18. What are the compelling stakeholder reasons for embarking on Closed systems?
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19. What information do you gather?
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20. What constraints exist that might impact the team?
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21. If substitutes have been appointed, have they been briefed on the Closed systems goals and received regular communications as to the progress to date?
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22. How do you gather requirements?
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23. What intelligence can you gather?
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24. Are task requirements clearly defined?
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25. What are the record-keeping requirements of Closed systems activities?
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26. What scope do you want your strategy to cover?
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27. What customer feedback methods were used to solicit their input?
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28. How do you keep key subject matter experts in the loop?
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29. Has everyone on the team, including the team leaders, been properly trained?
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30. What are the dynamics of the communication plan?
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31. What Closed systems requirements should be gathered?
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32. How do you gather Closed systems requirements?
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33. What baselines are required to be defined and managed?
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34. What scope to assess?
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35. What critical content must be communicated – who, what, when, where, and how?
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36. What is the scope?
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37. What is in the scope and what is not in scope?
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38. Is there a Closed systems management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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39. Are there any constraints known that bear on the ability to perform Closed systems work? How is the team addressing them?
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40. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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41. What are the requirements for audit information?
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42. Has a high-level ‘as is’ process map been completed, verified and validated?
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43. How and when will the baselines be defined?
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44. Is the Closed systems scope manageable?
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45. Is the team sponsored by a champion or stakeholder leader?
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46. Who are the Closed systems improvement team members, including Management Leads and Coaches?
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47. Will team members regularly document their Closed systems work?
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48. How have you defined all Closed systems requirements first?
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49. Has your scope been defined?
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50. Will team members perform Closed systems work when assigned and in a timely fashion?
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51. How does the Closed systems manager ensure against scope creep?
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52. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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53. How was the ‘as is’ process map developed, reviewed, verified and validated?
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54. What is a worst-case scenario for losses?
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55. Are there different segments of customers?
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56. How did the Closed systems manager receive input to the development of a Closed systems improvement plan and the estimated completion dates/times of each activity?
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57. What system do you use for gathering Closed systems information?
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58. Have all of the relationships been defined properly?
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59. Do you all define Closed systems in the same way?
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60. Is it clearly defined in and to your organization what you do?
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61. Has a Closed systems requirement not been met?
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62. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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63. When is/was the Closed systems start date?
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64. Is full participation by members in regularly held team meetings guaranteed?
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65. What happens if Closed systems’s scope changes?
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66. When are meeting minutes sent out? Who is on the distribution list?
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67. Are resources adequate for the scope?
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68. What sources do you use to gather information for a Closed systems study?
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69. Have the customer needs been translated into specific, measurable requirements? How?
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70. Has/have the customer(s) been identified?
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71. What Closed systems services do you require?
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72. Has the direction changed at all during the course of Closed systems? If so, when did it change and why?
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73. Are audit criteria, scope, frequency and methods defined?