Service Scorecard on the second next page of the Self-Assessment.
Your completed Healthcare Service Scorecard will give you a clear presentation of which Healthcare Service areas need attention.
Healthcare Service
Scorecard Example
Example of how the finalized Scorecard can look like:
Healthcare Service
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Healthcare Service
Scorecard Example12
Healthcare Service
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:27
CRITERION #3: MEASURE:42
CRITERION #4: ANALYZE:56
CRITERION #5: IMPROVE:71
CRITERION #6: CONTROL:86
CRITERION #7: SUSTAIN:98
Healthcare Service and Managing Projects, Criteria for Project Managers:123
1.0 Initiating Process Group: Healthcare Service124
1.1 Project Charter: Healthcare Service126
1.2 Stakeholder Register: Healthcare Service128
1.3 Stakeholder Analysis Matrix: Healthcare Service129
2.0 Planning Process Group: Healthcare Service131
2.1 Project Management Plan: Healthcare Service133
2.2 Scope Management Plan: Healthcare Service135
2.3 Requirements Management Plan: Healthcare Service137
2.4 Requirements Documentation: Healthcare Service139
2.5 Requirements Traceability Matrix: Healthcare Service141
2.6 Project Scope Statement: Healthcare Service143
2.7 Assumption and Constraint Log: Healthcare Service145
2.8 Work Breakdown Structure: Healthcare Service147
2.9 WBS Dictionary: Healthcare Service149
2.10 Schedule Management Plan: Healthcare Service151
2.11 Activity List: Healthcare Service153
2.12 Activity Attributes: Healthcare Service155
2.13 Milestone List: Healthcare Service157
2.14 Network Diagram: Healthcare Service159
2.15 Activity Resource Requirements: Healthcare Service161
2.16 Resource Breakdown Structure: Healthcare Service162
2.17 Activity Duration Estimates: Healthcare Service164
2.18 Duration Estimating Worksheet: Healthcare Service166
2.19 Project Schedule: Healthcare Service168
2.20 Cost Management Plan: Healthcare Service170
2.21 Activity Cost Estimates: Healthcare Service172
2.22 Cost Estimating Worksheet: Healthcare Service174
2.23 Cost Baseline: Healthcare Service176
2.24 Quality Management Plan: Healthcare Service178
2.25 Quality Metrics: Healthcare Service180
2.26 Process Improvement Plan: Healthcare Service182
2.27 Responsibility Assignment Matrix: Healthcare Service184
2.28 Roles and Responsibilities: Healthcare Service186
2.29 Human Resource Management Plan: Healthcare Service188
2.30 Communications Management Plan: Healthcare Service190
2.31 Risk Management Plan: Healthcare Service192
2.32 Risk Register: Healthcare Service194
2.33 Probability and Impact Assessment: Healthcare Service196
2.34 Probability and Impact Matrix: Healthcare Service198
2.35 Risk Data Sheet: Healthcare Service200
2.36 Procurement Management Plan: Healthcare Service202
2.37 Source Selection Criteria: Healthcare Service204
2.38 Stakeholder Management Plan: Healthcare Service206
2.39 Change Management Plan: Healthcare Service208
3.0 Executing Process Group: Healthcare Service210
3.1 Team Member Status Report: Healthcare Service212
3.2 Change Request: Healthcare Service214
3.3 Change Log: Healthcare Service216
3.4 Decision Log: Healthcare Service218
3.5 Quality Audit: Healthcare Service220
3.6 Team Directory: Healthcare Service223
3.7 Team Operating Agreement: Healthcare Service225
3.8 Team Performance Assessment: Healthcare Service227
3.9 Team Member Performance Assessment: Healthcare Service230
3.10 Issue Log: Healthcare Service232
4.0 Monitoring and Controlling Process Group: Healthcare Service234
4.1 Project Performance Report: Healthcare Service236
4.2 Variance Analysis: Healthcare Service238
4.3 Earned Value Status: Healthcare Service240
4.4 Risk Audit: Healthcare Service242
4.5 Contractor Status Report: Healthcare Service244
4.6 Formal Acceptance: Healthcare Service246
5.0 Closing Process Group: Healthcare Service248
5.1 Procurement Audit: Healthcare Service250
5.2 Contract Close-Out: Healthcare Service252
5.3 Project or Phase Close-Out: Healthcare Service254
5.4 Lessons Learned: Healthcare Service256
Index258
CRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What do you need to start doing?
<--- Score
2. How do you assess your Healthcare service workforce capability and capacity needs, including skills, competencies,