Lessons Learned: Critical Incident Response Team263
Index265
CRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Which needs are not included or involved?
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2. What creative shifts do you need to take?
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3. What Critical Incident Response Team capabilities do you need?
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4. Does the problem have ethical dimensions?
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5. Are there any specific expectations or concerns about the Critical Incident Response Team team, Critical Incident Response Team itself?
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6. What needs to be done?
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7. How are you going to measure success?
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8. What activities does the governance board need to consider?
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9. For your Critical Incident Response Team project, identify and describe the business environment, is there more than one layer to the business environment?
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10. How do you identify subcontractor relationships?
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11. What are the minority interests and what amount of minority interests can be recognized?
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12. Who defines the rules in relation to any given issue?
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13. How does it fit into your organizational needs and tasks?
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14. When a Critical Incident Response Team manager recognizes a problem, what options are available?
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15. How can auditing be a preventative security measure?
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16. What are the Critical Incident Response Team resources needed?
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17. Will a response program recognize when a crisis occurs and provide some level of response?
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18. Have you identified your Critical Incident Response Team key performance indicators?
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19. What do employees need in the short term?
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20. Where is training needed?
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21. What else needs to be measured?
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22. How do you assess your Critical Incident Response Team workforce capability and capacity needs, including skills, competencies, and staffing levels?
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23. Who are your key stakeholders who need to sign off?
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24. Are you dealing with any of the same issues today as yesterday? What can you do about this?
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25. How do you identify the kinds of information that you will need?
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26. Whom do you really need or want to serve?
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27. Looking at each person individually – does every one have the qualities which are needed to work in this group?
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28. Are there recognized Critical Incident Response Team problems?
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29. Who else hopes to benefit from it?
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30. Do you have/need 24-hour access to key personnel?
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31. What would happen if Critical Incident Response Team weren’t done?
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32. What are your needs in relation to Critical Incident Response Team skills, labor, equipment, and markets?
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33. How many trainings, in total, are needed?
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34. Will it solve real problems?
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35. Are there any revenue recognition issues?
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36. What are the stakeholder objectives to be achieved with Critical Incident Response Team?
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37. Do you know what you need to know about Critical Incident Response Team?
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38. What tools and technologies are needed for a custom Critical Incident Response Team project?
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39. What are the clients issues and concerns?
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40. Consider your own Critical Incident Response Team project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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41. What information do users need?
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42. How do you recognize an objection?
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43. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
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44. Where do you need to exercise leadership?
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45. Who needs to know?
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46. Who needs to know about Critical Incident Response Team?
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47. How much are sponsors, customers, partners, stakeholders involved in Critical Incident Response Team? In other words, what are the risks, if Critical Incident Response Team does not deliver successfully?
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48. What do you need to start doing?
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49. What is the problem and/or vulnerability?
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50. What resources or support might you need?
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51. Will Critical Incident Response Team deliverables need to be tested and, if so, by whom?
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52.