your score to the Customer Information Control System Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How do you gather Customer Information Control System requirements?
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2. Are required metrics defined, what are they?
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3. How do you gather requirements?
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4. How can the value of Customer Information Control System be defined?
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5. Will a Customer Information Control System production readiness review be required?
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6. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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7. Is the scope of Customer Information Control System defined?
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8. Has the direction changed at all during the course of Customer Information Control System? If so, when did it change and why?
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9. Is the Customer Information Control System scope manageable?
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10. What Customer Information Control System requirements should be gathered?
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11. What are the Customer Information Control System use cases?
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12. How do you catch Customer Information Control System definition inconsistencies?
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13. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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14. What information do you gather?
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15. Are there any constraints known that bear on the ability to perform Customer Information Control System work? How is the team addressing them?
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16. Who are the Customer Information Control System improvement team members, including Management Leads and Coaches?
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17. How did the Customer Information Control System manager receive input to the development of a Customer Information Control System improvement plan and the estimated completion dates/times of each activity?
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18. What is out of scope?
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19. Who is gathering information?
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20. What is a worst-case scenario for losses?
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21. What constraints exist that might impact the team?
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22. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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23. Is there a clear Customer Information Control System case definition?
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24. What is the definition of success?
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25. How and when will the baselines be defined?
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26. What was the context?
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27. Has a high-level ‘as is’ process map been completed, verified and validated?
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28. Is there a Customer Information Control System management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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29. Is special Customer Information Control System user knowledge required?
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30. What would be the goal or target for a Customer Information Control System’s improvement team?
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31. What system do you use for gathering Customer Information Control System information?
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32. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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33. Is there a critical path to deliver Customer Information Control System results?
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34. What information should you gather?
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35. Has everyone on the team, including the team leaders, been properly trained?
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36. Has/have the customer(s) been identified?
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37. What are the record-keeping requirements of Customer Information Control System activities?
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38. Do you all define Customer Information Control System in the same way?
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39. How does the Customer Information Control System manager ensure against scope creep?
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40. What is the scope of the Customer Information Control System work?
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41. What is the worst case scenario?
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42. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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43. If substitutes have been appointed, have they been briefed on the Customer Information Control System goals and received regular communications as to the progress to date?
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44. How often are the team meetings?
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45. What is the scope of Customer Information Control System?
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46. How do you gather the stories?
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47. What scope do you want your strategy to cover?
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48. Have all of the relationships been defined properly?
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49. What customer feedback methods were used to solicit their input?
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