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104. Has a Customer Information Control System requirement not been met?
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105. Is it clearly defined in and to your organization what you do?
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106. What are the Customer Information Control System tasks and definitions?
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107. When are meeting minutes sent out? Who is on the distribution list?
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108. When is the estimated completion date?
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109. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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110. Where can you gather more information?
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111. How is the team tracking and documenting its work?
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112. What is the definition of Customer Information Control System excellence?
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113. How do you manage changes in Customer Information Control System requirements?
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114. Are accountability and ownership for Customer Information Control System clearly defined?
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115. Is Customer Information Control System linked to key stakeholder goals and objectives?
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116. Scope of sensitive information?
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117. Has a project plan, Gantt chart, or similar been developed/completed?
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118. How do you manage unclear Customer Information Control System requirements?
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119. In what way can you redefine the criteria of choice clients have in your category in your favor?
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120. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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121. What critical content must be communicated – who, what, when, where, and how?
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122. What gets examined?
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123. What sources do you use to gather information for a Customer Information Control System study?
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124. How are consistent Customer Information Control System definitions important?
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125. Is there any additional Customer Information Control System definition of success?
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126. Is Customer Information Control System required?
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127. Is the team equipped with available and reliable resources?
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128. Are customer(s) identified and segmented according to their different needs and requirements?
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129. Is Customer Information Control System currently on schedule according to the plan?
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130. Does the scope remain the same?
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131. Has a team charter been developed and communicated?
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132. Will team members regularly document their Customer Information Control System work?
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133. Does the team have regular meetings?
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134. What are the tasks and definitions?
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135. How do you manage scope?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Customer Information Control System Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How do you verify if Customer Information Control System is built right?
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2. How do you verify your resources?
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3. Will Customer Information Control System have an impact on current business continuity, disaster recovery processes and/or infrastructure?
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4. What would it cost to replace your technology?
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5. Why a Customer Information Control System focus?
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6. What are your customers expectations and measures?
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7. Are indirect costs charged to the Customer Information Control System program?
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8. Who pays the cost?
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9. Among the Customer Information Control System product and service cost to be estimated, which is considered hardest to estimate?
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10. What is measured? Why?
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11. What are the costs?
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12. How do you measure success?
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13. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?
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14. Is the scope of Customer Information Control System cost analysis cost-effective?
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15. How can you reduce the costs of obtaining inputs?
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16. How do you focus on what is right -not who is right?
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17. When should you bother with diagrams?
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18. What does verifying compliance entail?
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19.