Gerardus Blokdyk

Customer Information Control System A Complete Guide - 2020 Edition


Скачать книгу

      <--- Score

      104. Has a Customer Information Control System requirement not been met?

      <--- Score

      105. Is it clearly defined in and to your organization what you do?

      <--- Score

      106. What are the Customer Information Control System tasks and definitions?

      <--- Score

      107. When are meeting minutes sent out? Who is on the distribution list?

      <--- Score

      108. When is the estimated completion date?

      <--- Score

      109. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

      <--- Score

      110. Where can you gather more information?

      <--- Score

      111. How is the team tracking and documenting its work?

      <--- Score

      112. What is the definition of Customer Information Control System excellence?

      <--- Score

      113. How do you manage changes in Customer Information Control System requirements?

      <--- Score

      114. Are accountability and ownership for Customer Information Control System clearly defined?

      <--- Score

      115. Is Customer Information Control System linked to key stakeholder goals and objectives?

      <--- Score

      116. Scope of sensitive information?

      <--- Score

      117. Has a project plan, Gantt chart, or similar been developed/completed?

      <--- Score

      118. How do you manage unclear Customer Information Control System requirements?

      <--- Score

      119. In what way can you redefine the criteria of choice clients have in your category in your favor?

      <--- Score

      120. Is data collected and displayed to better understand customer(s) critical needs and requirements.

      <--- Score

      121. What critical content must be communicated – who, what, when, where, and how?

      <--- Score

      122. What gets examined?

      <--- Score

      123. What sources do you use to gather information for a Customer Information Control System study?

      <--- Score

      124. How are consistent Customer Information Control System definitions important?

      <--- Score

      125. Is there any additional Customer Information Control System definition of success?

      <--- Score

      126. Is Customer Information Control System required?

      <--- Score

      127. Is the team equipped with available and reliable resources?

      <--- Score

      128. Are customer(s) identified and segmented according to their different needs and requirements?

      <--- Score

      129. Is Customer Information Control System currently on schedule according to the plan?

      <--- Score

      130. Does the scope remain the same?

      <--- Score

      131. Has a team charter been developed and communicated?

      <--- Score

      132. Will team members regularly document their Customer Information Control System work?

      <--- Score

      133. Does the team have regular meetings?

      <--- Score

      134. What are the tasks and definitions?

      <--- Score

      135. How do you manage scope?

      <--- Score

      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Customer Information Control System Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. How do you verify if Customer Information Control System is built right?

      <--- Score

      2. How do you verify your resources?

      <--- Score

      3. Will Customer Information Control System have an impact on current business continuity, disaster recovery processes and/or infrastructure?

      <--- Score

      4. What would it cost to replace your technology?

      <--- Score

      5. Why a Customer Information Control System focus?

      <--- Score

      6. What are your customers expectations and measures?

      <--- Score

      7. Are indirect costs charged to the Customer Information Control System program?

      <--- Score

      8. Who pays the cost?

      <--- Score

      9. Among the Customer Information Control System product and service cost to be estimated, which is considered hardest to estimate?

      <--- Score

      10. What is measured? Why?

      <--- Score

      11. What are the costs?

      <--- Score

      12. How do you measure success?

      <--- Score

      13. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?

      <--- Score

      14. Is the scope of Customer Information Control System cost analysis cost-effective?

      <--- Score

      15. How can you reduce the costs of obtaining inputs?

      <--- Score

      16. How do you focus on what is right -not who is right?

      <--- Score

      17. When should you bother with diagrams?

      <--- Score

      18. What does verifying compliance entail?

      <--- Score

      19.