Gerardus Blokdyk

Community Healthcare Network A Complete Guide - 2020 Edition


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have they been briefed on the Community Healthcare Network goals and received regular communications as to the progress to date?

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      61. What key stakeholder process output measure(s) does Community Healthcare Network leverage and how?

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      62. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      63. Is there a critical path to deliver Community Healthcare Network results?

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      64. When is the estimated completion date?

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      65. What are the tasks and definitions?

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      66. What customer feedback methods were used to solicit their input?

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      67. What information should you gather?

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      68. What is a worst-case scenario for losses?

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      69. How does the Community Healthcare Network manager ensure against scope creep?

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      70. What is the scope of the Community Healthcare Network effort?

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      71. Do you have a Community Healthcare Network success story or case study ready to tell and share?

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      72. Who is gathering Community Healthcare Network information?

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      73. What information do you gather?

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      74. Are required metrics defined, what are they?

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      75. Is the team equipped with available and reliable resources?

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      76. Have specific policy objectives been defined?

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      77. Scope of sensitive information?

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      78. What knowledge or experience is required?

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      79. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      80. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      81. Has the Community Healthcare Network work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      82. What are the dynamics of the communication plan?

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      83. Where can you gather more information?

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      84. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      85. Do you all define Community Healthcare Network in the same way?

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      86. How would you define the culture at your organization, how susceptible is it to Community Healthcare Network changes?

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      87. When is/was the Community Healthcare Network start date?

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      88. Has a Community Healthcare Network requirement not been met?

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      89. What are the core elements of the Community Healthcare Network business case?

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      90. The political context: who holds power?

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      91. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      92. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      93. What are the record-keeping requirements of Community Healthcare Network activities?

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      94. What are the rough order estimates on cost savings/opportunities that Community Healthcare Network brings?

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      95. What are the compelling stakeholder reasons for embarking on Community Healthcare Network?

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      96. How can the value of Community Healthcare Network be defined?

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      97. Are audit criteria, scope, frequency and methods defined?

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      98. Is scope creep really all bad news?

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      99. What sort of initial information to gather?

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      100. How do you build the right business case?

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      101. What was the context?

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      102. What is in the scope and what is not in scope?

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      103. Is Community Healthcare Network currently on schedule according to the plan?

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      104. Who is gathering information?

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      105. Are task requirements clearly defined?

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      106. How have you defined all Community Healthcare Network requirements first?

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      107. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      108. Are there different segments of customers?

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      109. Is Community Healthcare Network linked to key stakeholder goals and objectives?

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      110. How do you manage scope?

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      111. How did the Community Healthcare Network manager receive input to the development of a Community Healthcare Network improvement plan and the estimated completion dates/times of each activity?

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      112. Are approval levels defined for contracts and supplements to contracts?

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      113. How do you manage changes in Community Healthcare Network requirements?

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