Are you dealing with any of the same issues today as yesterday? What can you do about this?
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59. How many trainings, in total, are needed?
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60. What is the problem or issue?
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61. Consider your own Capacity Development project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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62. What vendors make products that address the Capacity Development needs?
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63. Who defines the rules in relation to any given issue?
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64. Do you need to avoid or amend any Capacity Development activities?
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65. Think about the people you identified for your Capacity Development project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?
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66. Are there any revenue recognition issues?
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67. What is the smallest subset of the problem you can usefully solve?
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68. When a Capacity Development manager recognizes a problem, what options are available?
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69. What Capacity Development coordination do you need?
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70. Which information does the Capacity Development business case need to include?
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71. Are employees recognized for desired behaviors?
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72. What are the timeframes required to resolve each of the issues/problems?
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73. What needs to stay?
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74. Would you recognize a threat from the inside?
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75. Will new equipment/products be required to facilitate Capacity Development delivery, for example is new software needed?
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76. Which issues are too important to ignore?
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77. What creative shifts do you need to take?
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78. Why the need?
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79. Do you have/need 24-hour access to key personnel?
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80. What activities does the governance board need to consider?
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81. How do you recognize an objection?
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82. What is the problem and/or vulnerability?
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83. What needs to be done?
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84. Are there any specific expectations or concerns about the Capacity Development team, Capacity Development itself?
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85. Who needs to know about Capacity Development?
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86. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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87. What information do users need?
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88. What are the minority interests and what amount of minority interests can be recognized?
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89. What resources or support might you need?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Capacity Development Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Does the scope remain the same?
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2. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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3. Are resources adequate for the scope?
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4. Who is gathering information?
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5. What would be the goal or target for a Capacity Development’s improvement team?
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6. What was the context?
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7. What knowledge or experience is required?
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8. Is the work to date meeting requirements?
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9. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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10. What is in scope?
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11. What constraints exist that might impact the team?
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12. Has the Capacity Development work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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13. Have all basic functions of Capacity Development been defined?
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14. What is the scope of Capacity Development?
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15. Will team members perform Capacity Development work when assigned and in a timely fashion?
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16. What are the compelling stakeholder reasons for embarking on Capacity Development?
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17. What gets examined?
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18. How do you gather Capacity Development requirements?
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19. What are the rough order estimates on cost savings/opportunities