Lessons Learned: Health Maintenance Organization262
Index264
CRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Are employees recognized for desired behaviors?
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2. Do you know what you need to know about Health maintenance organization?
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3. Are losses recognized in a timely manner?
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4. Are there recognized Health maintenance organization problems?
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5. Why the need?
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6. What Health maintenance organization problem should be solved?
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7. How do you identify the kinds of information that you will need?
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8. Who else hopes to benefit from it?
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9. What are the Health maintenance organization resources needed?
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10. To what extent does each concerned units management team recognize Health maintenance organization as an effective investment?
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11. How do you assess your Health maintenance organization workforce capability and capacity needs, including skills, competencies, and staffing levels?
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12. How are training requirements identified?
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13. Whom do you really need or want to serve?
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14. What are the clients issues and concerns?
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15. What is the Health maintenance organization problem definition? What do you need to resolve?
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16. What situation(s) led to this Health maintenance organization Self Assessment?
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17. How do you identify subcontractor relationships?
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18. Can management personnel recognize the monetary benefit of Health maintenance organization?
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19. Which information does the Health maintenance organization business case need to include?
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20. Are there regulatory / compliance issues?
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21. What creative shifts do you need to take?
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22. Will it solve real problems?
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23. How do you recognize an Health maintenance organization objection?
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24. Are there Health maintenance organization problems defined?
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25. What are the stakeholder objectives to be achieved with Health maintenance organization?
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26. What are the expected benefits of Health maintenance organization to the stakeholder?
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27. What prevents you from making the changes you know will make you a more effective Health maintenance organization leader?
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28. As a sponsor, customer or management, how important is it to meet goals, objectives?
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29. Think about the people you identified for your Health maintenance organization project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?
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30. Does your organization need more Health maintenance organization education?
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31. What is the smallest subset of the problem you can usefully solve?
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32. Who needs what information?
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33. For your Health maintenance organization project, identify and describe the business environment, is there more than one layer to the business environment?
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34. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
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35. Looking at each person individually – does every one have the qualities which are needed to work in this group?
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36. Consider your own Health maintenance organization project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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37. Who needs to know?
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38. Are there any revenue recognition issues?
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39. How do you take a forward-looking perspective in identifying Health maintenance organization research related to market response and models?
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40. Would you recognize a threat from the inside?
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41. What needs to be done?
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42. Who needs budgets?
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43. Are there any specific expectations or concerns about the Health maintenance organization team, Health maintenance organization itself?
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44. How are you going to measure success?
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45. What training and capacity building actions are needed to implement proposed reforms?
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46. Are problem definition and motivation clearly presented?
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47. Who needs to know about Health maintenance organization?
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48. Do you recognize Health maintenance organization achievements?
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49. What extra resources will you need?
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50. How many trainings, in total, are needed?