Health maintenance organization leadership?
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58. What Health maintenance organization services do you require?
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59. Are there different segments of customers?
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60. What information do you gather?
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61. Is it clearly defined in and to your organization what you do?
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62. How does the Health maintenance organization manager ensure against scope creep?
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63. What system do you use for gathering Health maintenance organization information?
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64. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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65. What scope do you want your strategy to cover?
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66. If substitutes have been appointed, have they been briefed on the Health maintenance organization goals and received regular communications as to the progress to date?
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67. Has/have the customer(s) been identified?
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68. What is in scope?
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69. Are audit criteria, scope, frequency and methods defined?
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70. Has a Health maintenance organization requirement not been met?
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71. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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72. Are roles and responsibilities formally defined?
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73. How can the value of Health maintenance organization be defined?
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74. Is Health maintenance organization currently on schedule according to the plan?
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75. Who approved the Health maintenance organization scope?
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76. Has everyone on the team, including the team leaders, been properly trained?
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77. How often are the team meetings?
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78. What defines best in class?
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79. Has the direction changed at all during the course of Health maintenance organization? If so, when did it change and why?
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80. Has a team charter been developed and communicated?
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81. Is special Health maintenance organization user knowledge required?
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82. What are the compelling stakeholder reasons for embarking on Health maintenance organization?
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83. What are the dynamics of the communication plan?
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84. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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85. What are the record-keeping requirements of Health maintenance organization activities?
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86. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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87. What intelligence can you gather?
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88. How would you define the culture at your organization, how susceptible is it to Health maintenance organization changes?
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89. What is the definition of success?
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90. Will a Health maintenance organization production readiness review be required?
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91. How do you build the right business case?
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92. Will team members perform Health maintenance organization work when assigned and in a timely fashion?
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93. What baselines are required to be defined and managed?
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94. How do you catch Health maintenance organization definition inconsistencies?
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95. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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96. How have you defined all Health maintenance organization requirements first?
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97. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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98. What constraints exist that might impact the team?
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99. Is the Health maintenance organization scope manageable?
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100. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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101. What is the context?
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102. How do you manage unclear Health maintenance organization requirements?
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103. How do you gather Health maintenance organization requirements?
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104. Is the team equipped with available and reliable resources?
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105. Are approval levels defined for contracts and supplements to contracts?
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106. Is the scope of Health maintenance organization defined?
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107. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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108. Have the customer needs been translated into specific, measurable requirements? How?
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109. What is the scope of the Health maintenance organization work?
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110. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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