and on the phone
Linguistic sympathy alarm clock
Active listening is the be-all and end-all of communication
Targeted questions - That's how important are questions in the customer cycle?
The needs assessment is decisive for sales & consulting success
Two communication levels - subject & relationship level
Fact Sheets for Communication Professionals
The positive basic attitude makes the difference!
Use (customer) benefit arguments!
Addressing complaints correctly
Basic rules for complaints & Co.
Attention...Escalation accelerator!
Six steps to successful complaint handling
Body language - facial expressions, gestures, posture, tone of voice & Co.
Body language signals in conversational communication
Professional customer-oriented telephone calls
Correctly forward conversations within the company
Checklist for professional telephone behaviour
Special features of high sensitivity
Dealing with one's own high sensitivity
Dealing with other highly sensitive people
High sensitivity in the partnership
Dealing with a highly sensitive partner
Dealing with high sensitivity at work
Dealing with highly sensitive children
Tips for dealing with high sensitivity on a daily basis
Dog training - Successful dog education explained step by step
Communicate unambiguously with the dog
No exceptions for small dog breeds
Fast house cleanliness in the first 5 months