owing to the superior craftsmanship of their vehicle, but were still urged to indulge in a little gentle study of its working parts because ‘it is a truism that the more one knows about a thing the more one enjoys it’. Homilies from a manufacturer to its customers reveal a lot. The Ford Motor Company seemed to know that it was in the process of changing the world.
‘I will build a car for the great multitude’ said Ford.
Henry Ford was a visionary in two ways. Firstly, and most importantly, he realised that it was possible to provide ordinary people with what seemed at that time to be an unobtainable luxury – a motor car. ‘I will,’ he declared, ‘build a car for the great multitude.’ Secondly, his manufacturing methods transformed industry by introducing an assembly line capable of mass production. His sturdy little car was a significant invention in its own right. What made it revolutionary was that Ford built a factory capable of distributing it to millions of people. In 1908, the year the first Model T Ford rolled off the production lines, the car cost $825. By 1927, when the last one was built, seventeen million of them had been sold and its price was just $275. The factory at Highland Park in Detroit had reduced the time taken to build each car from around thirteen hours to just over an hour and a half, and was capable of producing one every minute. One of every two cars in the world was a Model T. These are astonishing statistics. In 1927 the population of the whole of the United States was a little over 119 million: by selling seventeen million cars, Henry Ford had unquestionably realised his ambition of bringing the power of motoring to the multitude. The writer E. B. White looked back with wistful humour at the age of the Model T in an article for New Yorker magazine in 1936:
‘Mechanically uncanny, it was like nothing that had ever come to the world before.’
The car is fading from the American scene – which is an understatement because to a few million people who grew up with it, the old Ford practically was the American scene. It was the miracle God had wrought. And it was patently the sort of thing that could only happen once. Mechanically uncanny, it was like nothing that had ever come to the world before.
For other writers the age of the Model T was not something to be celebrated, even teasingly. In Aldous Huxley’s novel Brave New World, published in 1932, the characters live in an era known as ‘AF’ – after Ford – inhabiting a uniform world of drug use and recreational sex where everything is reduced to relentless monotony like the work on an assembly line. For some, Henry Ford’s American dream was the beginning of a universal nightmare.
Henry Ford’s own life provides a similar contrast between the bleak and the sunny. Born in Dearborn, Michigan, in 1863, he had little schooling and eventually set up a small business repairing farm machinery. He was a natural engineer and found a job with the Edison Illuminating Company where he was rapidly promoted. He and Thomas Edison became good friends, but Ford left to set up his own company building cars. To begin with his companies failed, even though he and a partner designed and built a racing car that set the world land speed record in 1902. A year later he was able to start a new company. His backers wanted to build luxury cars, but Ford was convinced that the opportunity lay at the other end of the market. He won the boardroom battle and after producing a series of small cars came up with the Model T. The car, and the way in which it was produced, became the epitome of industrial progress. Ford introduced a minimum wage for his workers of $5 a day, double the going rate at the time. His competitors thought he was mad, but he stuck to his principles and followed up his wages policy with, first, a sociology department, and then an education department to try and help his workers spend their new-found wealth wisely. Autocratic but benevolent, it was one of industry’s first recognitions that the welfare of employees was an important component in commercial success. ‘There can be no true prosperity,’ Ford announced, ‘until the worker upon an ordinary commodity can buy what he makes.’
Ford introduced a minimum wage of $5 a day, double the going rate at the time.
Like all autocrats, Henry Ford found change difficult and challenge impossible. He refused to respond to the need to manage his business in a more structured way, preferring to rely on the instinct and touch that had made it successful in the first place. Good managers left, and when after 1927 the production of his new car, the Model A, ran into difficulties, he hired thugs to terrorise union members and break up their meetings. At the same time he gave vent to his anti-semitic feelings by running a newspaper, The Dearborn Independent, that contained articles hostile to Jews. Hitler would be one of Henry Ford’s strongest admirers. The brilliant mechanic who had put America – and the world – on a road from which it would never look back died in 1947 as a rather disagreeable example of a paranoid tycoon.
The life of Henry Ford provides a good description of the way in which the world changed during the twentieth century. It was a change that hinged on one thing above all others: the role of the individual as a consumer. Anyone was entitled to anything as long as he could pay for it. Wealth, even luxury, was within the grasp of all. The role of business, supported by new management techniques, was to ensure that consumers received the marketing messages that would encourage them to participate in this new opportunity.
At the same time as Henry Ford was beginning to manufacture his popular car, another mechanical engineer called Frederick Winslow Taylor published a short book called Principles of Scientific Management. Taylor was one of the world’s first management consultants. A talented tennis player – he was a winning partner in the doubles competition for the first American National Championships in 1881 – he wanted to bring to industry the same precision and efficiency he applied to his sport. Good management, he argued, was the result of carefully designed rules and principles. Workers in America, he said, suffered from the delusion that improved efficiency reduced the amount of labour required; their methods of working encouraged ‘soldiering’ or taking as long as possible to complete each job; and they were organised on a ‘rule-of-thumb’ basis rather than by clear and precise systems. Taylor wanted to achieve the maximum amount of prosperity for both employer and employee and explained how properly defined tasks and responsibilities could achieve this. His ideas followed those of another pioneer in the field of management consultancy, Frank Gilbreth, who not only came up with ideas for improving efficiency but tried to organise his twelve children by the same principles (his efforts were turned into the film Cheaper by the Dozen based on a humorous book written by his son). But the effects of the ideas of men like Taylor and Gilbreth were serious and permanent. They brought to industry – particularly American industry – a belief in the idea of management as a science, even an art, deserving of recognition on the same level as other human activities hitherto regarded as more important or refined. Henry Ford remained very much his own man – an industrial dictator to the end of his working life–but in creating the car plants based on mass production he used many of the principles of ‘scientific management’.
With mass production went mass consumption. Henry Ford made sure that people bought his cars by setting up a system of dealer franchises across America: there were 7,000 of them by 1912. At the same time he campaigned for better roads and more petrol stations to ensure that his customers had all they needed to enjoy his products more. As his competitors – Chrysler, Packard, Dodge and others – entered the market, the motor car became the symbol of middle-class prosperity. The consumer boom stretched beyond tarmac and gas pumps to shops, cinema and home appliances. In the same year that Ford launched the Model T, Richard Sears was making $41 million a year in sales by offering the nation what it wanted to buy through his mailorder business. Later, as the suburbs sprawled out of the towns, he built department stores all over the country. In Britain, Marks and Spencer began a similar operation, but much more limited in size and with a smaller range of goods for sale. In 1927 the first talking movie, The Jazz Singer, appeared. Six years later, American families could watch a film from their cars as the first drive-in movie theatres were built. Meanwhile radios, refrigerators and sewing machines were selling in huge numbers – often bought on long-term credit plans. The liquid embodiment of American consumerism, Coca-Cola, was a worldwide brand by the end of the 1920s.
There were attempts to turn the relentless tide of acquisitive prosperity. The American temperance movement successfully lobbied for the introduction of Prohibition in 1919, which for fourteen years, until it