Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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10. Is scope creep really all bad news?
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11. Are there different segments of customers?
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12. Why are you doing Community Information Systems and what is the scope?
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13. What critical content must be communicated – who, what, when, where, and how?
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14. What information do you gather?
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15. Has a Community Information Systems requirement not been met?
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16. Do you have a Community Information Systems success story or case study ready to tell and share?
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17. What is the worst case scenario?
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18. How are consistent Community Information Systems definitions important?
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19. What was the context?
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20. Is the scope of Community Information Systems defined?
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21. Is it clearly defined in and to your organization what you do?
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22. How will the Community Information Systems team and the group measure complete success of Community Information Systems?
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23. Have all of the relationships been defined properly?
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24. If substitutes have been appointed, have they been briefed on the Community Information Systems goals and received regular communications as to the progress to date?
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25. How do you keep key subject matter experts in the loop?
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26. Is Community Information Systems currently on schedule according to the plan?
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27. Is special Community Information Systems user knowledge required?
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28. Where can you gather more information?
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29. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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30. Are the Community Information Systems requirements testable?
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31. What is the definition of success?
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32. Is Community Information Systems linked to key stakeholder goals and objectives?
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33. What knowledge or experience is required?
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34. How and when will the baselines be defined?
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35. What is the scope of the Community Information Systems work?
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36. What are the record-keeping requirements of Community Information Systems activities?
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37. Are required metrics defined, what are they?
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38. How is the team tracking and documenting its work?
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39. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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40. The political context: who holds power?
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41. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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42. Are audit criteria, scope, frequency and methods defined?
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43. When is/was the Community Information Systems start date?
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44. What constraints exist that might impact the team?
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45. What Community Information Systems services do you require?
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46. Has the direction changed at all during the course of Community Information Systems? If so, when did it change and why?
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47. How do you manage scope?
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48. How would you define the culture at your organization, how susceptible is it to Community Information Systems changes?
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49. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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50. What is the context?
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51. How do you build the right business case?
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52. What are the Community Information Systems tasks and definitions?
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53. Who defines (or who defined) the rules and roles?
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54. Is the Community Information Systems scope complete and appropriately sized?
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55. When are meeting minutes sent out? Who is on the distribution list?
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56. What are the Community Information Systems use cases?
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57. Are roles and responsibilities formally defined?
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58. How do you manage changes in Community Information Systems requirements?
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59. What gets examined?
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60. What are the core elements of the Community Information Systems business case?
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61. What is the scope of the Community Information Systems effort?
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62. How will variation in the actual durations of each activity be dealt with to ensure that the expected Community Information Systems results are met?
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63. Are resources adequate for the scope?
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64.