How can the value of Document processing be defined?
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68. What critical content must be communicated – who, what, when, where, and how?
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69. How do you gather the stories?
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70. How do you build the right business case?
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71. Are all requirements met?
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72. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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73. What scope do you want your strategy to cover?
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74. Scope of sensitive information?
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75. Are there any constraints known that bear on the ability to perform Document processing work? How is the team addressing them?
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76. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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77. Who are the Document processing improvement team members, including Management Leads and Coaches?
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78. Is there a clear Document processing case definition?
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79. What is out-of-scope initially?
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80. Has your scope been defined?
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81. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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82. Are there different segments of customers?
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83. How is the team tracking and documenting its work?
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84. How did the Document processing manager receive input to the development of a Document processing improvement plan and the estimated completion dates/times of each activity?
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85. When is the estimated completion date?
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86. Will team members perform Document processing work when assigned and in a timely fashion?
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87. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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88. Are customer(s) identified and segmented according to their different needs and requirements?
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89. What baselines are required to be defined and managed?
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90. How will the Document processing team and the group measure complete success of Document processing?
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91. What gets examined?
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92. How do you manage changes in Document processing requirements?
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93. Do you all define Document processing in the same way?
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94. What information should you gather?
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95. How often are the team meetings?
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96. Is Document processing linked to key stakeholder goals and objectives?
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97. What is in scope?
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98. How and when will the baselines be defined?
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99. Is there a critical path to deliver Document processing results?
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100. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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101. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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102. Are required metrics defined, what are they?
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103. When are meeting minutes sent out? Who is on the distribution list?
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104. Is full participation by members in regularly held team meetings guaranteed?
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105. If substitutes have been appointed, have they been briefed on the Document processing goals and received regular communications as to the progress to date?
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106. Are resources adequate for the scope?
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107. What are the compelling stakeholder reasons for embarking on Document processing?
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108. What is the scope of the Document processing work?
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109. How was the ‘as is’ process map developed, reviewed, verified and validated?
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110. What is in the scope and what is not in scope?
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111. How have you defined all Document processing requirements first?
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112. Does the scope remain the same?
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113. Is scope creep really all bad news?
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114. Does the team have regular meetings?
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115. Who approved the Document processing scope?
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116. How do you manage scope?
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117. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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118. What Document processing requirements should be gathered?
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119. Is special Document processing user knowledge required?
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120. Has everyone on the team, including the team leaders, been properly trained?
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121. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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122. Do you