and round to the nearest tenth. Then transfer to the corresponding spoke in the Directory Assistance Service Scorecard on the second next page of the Self-Assessment.
Your completed Directory Assistance Service Scorecard will give you a clear presentation of which Directory Assistance Service areas need attention.
Directory Assistance Service
Scorecard Example
Example of how the finalized Scorecard can look like:
Directory Assistance Service
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service8
Included Resources - how to access8
Purpose of this Self-Assessment10
How to use the Self-Assessment11
Directory Assistance Service
Scorecard Example13
Directory Assistance Service
Scorecard14
BEGINNING OF THE
SELF-ASSESSMENT:15
CRITERION #1: RECOGNIZE16
CRITERION #2: DEFINE:28
CRITERION #3: MEASURE:44
CRITERION #4: ANALYZE:59
CRITERION #5: IMPROVE:76
CRITERION #6: CONTROL:93
CRITERION #7: SUSTAIN:106
Directory Assistance Service and Managing Projects, Criteria for Project Managers:131
1.0 Initiating Process Group: Directory Assistance Service132
1.1 Project Charter: Directory Assistance Service134
1.2 Stakeholder Register: Directory Assistance Service136
1.3 Stakeholder Analysis Matrix: Directory Assistance Service137
2.0 Planning Process Group: Directory Assistance Service139
2.1 Project Management Plan: Directory Assistance Service141
2.2 Scope Management Plan: Directory Assistance Service143
2.3 Requirements Management Plan: Directory Assistance Service145
2.4 Requirements Documentation: Directory Assistance Service147
2.5 Requirements Traceability Matrix: Directory Assistance Service149
2.6 Project Scope Statement: Directory Assistance Service151
2.7 Assumption and Constraint Log: Directory Assistance Service154
2.8 Work Breakdown Structure: Directory Assistance Service156
2.9 WBS Dictionary: Directory Assistance Service158
2.10 Schedule Management Plan: Directory Assistance Service161
2.11 Activity List: Directory Assistance Service163
2.12 Activity Attributes: Directory Assistance Service165
2.13 Milestone List: Directory Assistance Service167
2.14 Network Diagram: Directory Assistance Service169
2.15 Activity Resource Requirements: Directory Assistance Service171
2.16 Resource Breakdown Structure: Directory Assistance Service173
2.17 Activity Duration Estimates: Directory Assistance Service175
2.18 Duration Estimating Worksheet: Directory Assistance Service177
2.19 Project Schedule: Directory Assistance Service179
2.20 Cost Management Plan: Directory Assistance Service181
2.21 Activity Cost Estimates: Directory Assistance Service183
2.22 Cost Estimating Worksheet: Directory Assistance Service185
2.23 Cost Baseline: Directory Assistance Service187
2.24 Quality Management Plan: Directory Assistance Service189
2.25 Quality Metrics: Directory Assistance Service191
2.26 Process Improvement Plan: Directory Assistance Service193
2.27 Responsibility Assignment Matrix: Directory Assistance Service195
2.28 Roles and Responsibilities: Directory Assistance Service197
2.29 Human Resource Management Plan: Directory Assistance Service199
2.30 Communications Management Plan: Directory Assistance Service201
2.31 Risk Management Plan: Directory Assistance Service203
2.32 Risk Register: Directory Assistance Service205
2.33 Probability and Impact Assessment: Directory Assistance Service207
2.34 Probability and Impact Matrix: Directory Assistance Service209
2.35 Risk Data Sheet: Directory Assistance Service211
2.36 Procurement Management Plan: Directory Assistance Service213
2.37 Source Selection Criteria: Directory Assistance Service215
2.38 Stakeholder Management Plan: Directory Assistance Service217
2.39 Change Management Plan: Directory Assistance Service219
3.0 Executing Process Group: Directory Assistance Service221
3.1 Team Member Status Report: Directory Assistance Service223
3.2 Change Request: Directory Assistance Service225
3.3 Change Log: Directory Assistance Service227
3.4 Decision Log: Directory Assistance Service229
3.5 Quality Audit: Directory Assistance Service231
3.6 Team Directory: Directory Assistance Service234
3.7 Team Operating Agreement: Directory Assistance Service236
3.8 Team Performance Assessment: Directory Assistance Service238
3.9 Team Member Performance Assessment: Directory Assistance Service240
3.10 Issue Log: Directory Assistance Service242
4.0 Monitoring and Controlling Process Group: Directory Assistance Service244
4.1 Project Performance Report: Directory Assistance Service246
4.2 Variance Analysis: Directory Assistance Service248
4.3 Earned Value Status: Directory Assistance Service250
4.4 Risk Audit: Directory Assistance Service252
4.5 Contractor Status Report: Directory Assistance Service254
4.6 Formal Acceptance: Directory Assistance Service256
5.0 Closing Process Group: Directory Assistance Service258
5.1 Procurement Audit: Directory Assistance Service260
5.2 Contract Close-Out: Directory Assistance Service262
5.3 Project or Phase Close-Out: Directory Assistance Service264
5.4 Lessons Learned: Directory Assistance Service266
Index268
CRITERION #1: RECOGNIZE
INTENT: