What scope do you want your strategy to cover?
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61. How do you manage changes in Directory Assistance Service requirements?
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62. What are the dynamics of the communication plan?
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63. How are consistent Directory Assistance Service definitions important?
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64. How have you defined all Directory Assistance Service requirements first?
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65. What is a worst-case scenario for losses?
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66. When is/was the Directory Assistance Service start date?
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67. Is there a critical path to deliver Directory Assistance Service results?
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68. Where can you gather more information?
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69. Is there a Directory Assistance Service management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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70. Is there a clear Directory Assistance Service case definition?
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71. What is the scope of the Directory Assistance Service work?
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72. How will variation in the actual durations of each activity be dealt with to ensure that the expected Directory Assistance Service results are met?
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73. How do you manage unclear Directory Assistance Service requirements?
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74. Are the Directory Assistance Service requirements complete?
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75. What sources do you use to gather information for a Directory Assistance Service study?
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76. Are approval levels defined for contracts and supplements to contracts?
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77. Are resources adequate for the scope?
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78. Does the scope remain the same?
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79. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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80. Do you have a Directory Assistance Service success story or case study ready to tell and share?
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81. What are the Directory Assistance Service tasks and definitions?
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82. How do you gather Directory Assistance Service requirements?
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83. Is it clearly defined in and to your organization what you do?
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84. If substitutes have been appointed, have they been briefed on the Directory Assistance Service goals and received regular communications as to the progress to date?
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85. Has/have the customer(s) been identified?
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86. What baselines are required to be defined and managed?
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87. What is the scope of the Directory Assistance Service effort?
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88. What are the rough order estimates on cost savings/opportunities that Directory Assistance Service brings?
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89. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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90. Is the Directory Assistance Service scope manageable?
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91. Will team members perform Directory Assistance Service work when assigned and in a timely fashion?
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92. Have all of the relationships been defined properly?
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93. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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94. Has a high-level ‘as is’ process map been completed, verified and validated?
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95. Scope of sensitive information?
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96. Is the work to date meeting requirements?
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97. Is scope creep really all bad news?
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98. Has a Directory Assistance Service requirement not been met?
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99. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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100. What is in scope?
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101. Has a project plan, Gantt chart, or similar been developed/completed?
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102. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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103. Are task requirements clearly defined?
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104. What would be the goal or target for a Directory Assistance Service’s improvement team?
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105. What critical content must be communicated – who, what, when, where, and how?
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106. What happens if Directory Assistance Service’s scope changes?
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107. How does the Directory Assistance Service manager ensure against scope creep?
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108. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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109. Are all requirements met?
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110. What is the context?
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111. What defines best in class?
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112. In what way can you redefine the criteria of choice clients have in your category in your favor?
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113. What is the worst case scenario?
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114. Is