Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Do you recognize Directory Assistance Service achievements?
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2. Are there Directory Assistance Service problems defined?
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3. Does Directory Assistance Service create potential expectations in other areas that need to be recognized and considered?
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4. What training and capacity building actions are needed to implement proposed reforms?
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5. Are there any specific expectations or concerns about the Directory Assistance Service team, Directory Assistance Service itself?
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6. Does your organization need more Directory Assistance Service education?
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7. What tools and technologies are needed for a custom Directory Assistance Service project?
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8. Do you need to avoid or amend any Directory Assistance Service activities?
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9. Will Directory Assistance Service deliverables need to be tested and, if so, by whom?
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10. What should be considered when identifying available resources, constraints, and deadlines?
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11. Looking at each person individually – does every one have the qualities which are needed to work in this group?
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12. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
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13. Where do you need to exercise leadership?
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14. What is the recognized need?
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15. Is it needed?
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16. Who should resolve the Directory Assistance Service issues?
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17. Who needs to know about Directory Assistance Service?
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18. Would you recognize a threat from the inside?
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19. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
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20. Are employees recognized for desired behaviors?
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21. Which needs are not included or involved?
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22. Are you dealing with any of the same issues today as yesterday? What can you do about this?
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23. What activities does the governance board need to consider?
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24. Do you need different information or graphics?
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25. Are there recognized Directory Assistance Service problems?
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26. What Directory Assistance Service capabilities do you need?
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27. What creative shifts do you need to take?
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28. What Directory Assistance Service events should you attend?
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29. How do you identify the kinds of information that you will need?
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30. Do you have/need 24-hour access to key personnel?
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31. What vendors make products that address the Directory Assistance Service needs?
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32. To what extent does each concerned units management team recognize Directory Assistance Service as an effective investment?
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33. What does Directory Assistance Service success mean to the stakeholders?
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34. What else needs to be measured?
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35. How do you identify subcontractor relationships?
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36. Can management personnel recognize the monetary benefit of Directory Assistance Service?
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37. Is the need for organizational change recognized?
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38. What do you need to start doing?
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39. When a Directory Assistance Service manager recognizes a problem, what options are available?
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40. Will a response program recognize when a crisis occurs and provide some level of response?
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41. What are the timeframes required to resolve each of the issues/problems?
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42. What needs to be done?
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43. What needs to stay?
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44. How do you assess your Directory Assistance Service workforce capability and capacity needs, including skills, competencies, and staffing levels?
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45. To what extent would your organization benefit from being recognized as a award recipient?
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46. What are your needs in relation to Directory Assistance Service skills, labor, equipment, and markets?
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47. How are the Directory Assistance Service’s objectives aligned to the group’s overall stakeholder strategy?
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48. What prevents you from making the changes you know will make you a more effective Directory Assistance Service leader?
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49. What is the problem and/or vulnerability?
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50. How do you recognize an objection?
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51. Which information does the Directory Assistance Service business case need to include?
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52. As a sponsor, customer or management, how important is it to meet goals, objectives?