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124. What is the context?
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125. Are resources adequate for the scope?
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126. Are accountability and ownership for Desktops as a service clearly defined?
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127. Who is gathering Desktops as a service information?
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128. How was the ‘as is’ process map developed, reviewed, verified and validated?
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129. How do you hand over Desktops as a service context?
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130. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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131. How do you gather Desktops as a service requirements?
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132. Has the Desktops as a service work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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133. Is there a critical path to deliver Desktops as a service results?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Desktops as a service Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What users will be impacted?
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2. What are your key Desktops as a service organizational performance measures, including key short and longer-term financial measures?
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3. What details are required of the Desktops as a service cost structure?
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4. How do you aggregate measures across priorities?
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5. What potential environmental factors impact the Desktops as a service effort?
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6. What would be a real cause for concern?
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7. How do you verify the authenticity of the data and information used?
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8. What disadvantage does this cause for the user?
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9. How do you measure efficient delivery of Desktops as a service services?
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10. What is the total cost related to deploying Desktops as a service, including any consulting or professional services?
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11. What are the estimated costs of proposed changes?
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12. What are your operating costs?
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13. What is the total fixed cost?
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14. What are the costs and benefits?
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15. Does the Desktops as a service task fit the client’s priorities?
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16. How will you measure your Desktops as a service effectiveness?
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17. Are Desktops as a service vulnerabilities categorized and prioritized?
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18. Does a Desktops as a service quantification method exist?
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19. How do you measure success?
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20. When should you bother with diagrams?
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21. What do people want to verify?
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22. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Desktops as a service services/products?
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23. How is performance measured?
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24. What are the Desktops as a service key cost drivers?
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25. How do you quantify and qualify impacts?
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26. How can you manage cost down?
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27. What harm might be caused?
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28. Are there measurements based on task performance?
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29. How will your organization measure success?
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30. What are allowable costs?
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31. Where is the cost?
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32. Why do you expend time and effort to implement measurement, for whom?
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33. How will you measure success?
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34. What is measured? Why?
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35. Was a business case (cost/benefit) developed?
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36. Are you able to realize any cost savings?
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37. How is progress measured?
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38. How much does it cost?
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39. What evidence is there and what is measured?
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40. How to cause the change?
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41. How do you verify performance?
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42. What causes investor action?
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43. How are measurements made?
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44. What would it cost to replace your technology?
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