How do you hand over Quality in Health Care context?
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66. Have all basic functions of Quality in Health Care been defined?
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67. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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68. Do you have organizational privacy requirements?
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69. How do you gather Quality in Health Care requirements?
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70. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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71. What would be the goal or target for a Quality in Health Care’s improvement team?
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72. How do you think the partners involved in Quality in Health Care would have defined success?
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73. What are the core elements of the Quality in Health Care business case?
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74. What scope to assess?
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75. How did the Quality in Health Care manager receive input to the development of a Quality in Health Care improvement plan and the estimated completion dates/times of each activity?
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76. Has/have the customer(s) been identified?
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77. The political context: who holds power?
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78. Are resources adequate for the scope?
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79. What critical content must be communicated – who, what, when, where, and how?
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80. What defines best in class?
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81. Are the Quality in Health Care requirements testable?
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82. What Quality in Health Care requirements should be gathered?
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83. How do you build the right business case?
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84. Is the work to date meeting requirements?
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85. What are the record-keeping requirements of Quality in Health Care activities?
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86. Do you all define Quality in Health Care in the same way?
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87. What is the context?
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88. Has everyone on the team, including the team leaders, been properly trained?
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89. Who approved the Quality in Health Care scope?
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90. Are all requirements met?
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91. Who defines (or who defined) the rules and roles?
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92. How do you gather requirements?
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93. What intelligence can you gather?
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94. What are the Quality in Health Care use cases?
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95. What customer feedback methods were used to solicit their input?
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96. What knowledge or experience is required?
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97. What constraints exist that might impact the team?
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98. What was the context?
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99. Has a Quality in Health Care requirement not been met?
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100. Who are the Quality in Health Care improvement team members, including Management Leads and Coaches?
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101. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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102. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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103. How was the ‘as is’ process map developed, reviewed, verified and validated?
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104. What are the rough order estimates on cost savings/opportunities that Quality in Health Care brings?
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105. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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106. Is there any additional Quality in Health Care definition of success?
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107. How does the Quality in Health Care manager ensure against scope creep?
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108. How will variation in the actual durations of each activity be dealt with to ensure that the expected Quality in Health Care results are met?
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109. When is the estimated completion date?
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110. What are the tasks and definitions?
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111. What are the dynamics of the communication plan?
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112. What are the compelling stakeholder reasons for embarking on Quality in Health Care?
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113. Will team members regularly document their Quality in Health Care work?
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114. Are there any constraints known that bear on the ability to perform Quality in Health Care work? How is the team addressing them?
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115. Are required metrics defined, what are they?
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116. When are meeting minutes sent out? Who is on the distribution list?
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117. Are accountability and ownership for Quality in Health Care clearly defined?
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118. What is the scope of Quality in Health Care?
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119. What is the worst case scenario?
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120. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative