href="#ulink_2218a082-8eb9-53f9-85b0-870c12e9198f">66, 131
revenues vs. spending in, 66–67
variable cost projections, 75–77
business plan software, 29–30
business plans, 25–30, 39. See also financing
business structures, 36–38
C
capital, return on, 85
capital equipment funds, 73
cash accounting, 38–39
cash flow, 18–19, 28, 32, 56–57, 73, 107, 131
cash payments, 57
cell phones, 51–52
certification classes, 114–115
change orders, 5
character traits and skills for success, 9–10, 12–14, 19–22, 57–60, 121, 130–135
checking accounts, 57
client complaints, 121–125
communication skills, 20–21, 133–134
communication systems, 50–52
community health and welfare, 8
community-based websites, advertising on, 104
company vehicles, 113–114
complaints, 121–125
computers, 52–53
confidence, 133
construction liens, 56
construction tools and equipment, 16–17, 55, 76
contact pages, 100
continuing education opportunities, 15–16, 114–115
contractors vs. employees, 41–42
contribution margin, 88–91, 135
copy machines, 52
cost efficiency, 84
costs
labor. See labor burden
variable, 75–77
creativity, 132