naming your business, 104
natural ability, 131–132
negative feedback, 121–125
nest eggs for personal expenses, 17–18
net income, 84–85
newspaper ads, 104
nightmare clients, 123–124
O
Occupational Health and Safety Administration (OSHA), 4, 55
office equipment, 50–55
office staff, 72–74
office supplies, 53–55
off-season services, 60
online data storage, 53
online offers, 100
online presence, 98–103, 121, 125
on-the-job training (OJT), 11–12
organizational charts, 116–117
OSHA (Occupational Health and Safety Administration), 4, 55
outside contractors, 4
outsourcing payroll processing, 116
overtime costs, 71
P
paid vacations and holidays, 70, 113
PANIC list, 130–134
payroll processing, 116
payroll records, 45
payroll taxes, 68–70
PBX telephone system, 50–51
people management, 19–20, 59, 109–110
perseverance, 130–131
persistence, 131
personal finances, 30
phone directory ads, 103
physical and mental health, 13
placemat ads, 104
position descriptions, 111–112
press, 99–100
press releases, 102–103
price fixing, 76
pricing, 27, 63–64, 75, 76, 84–85
print advertising, 103–104
private branch exchange (PBX) telephone system, 50–51
professional associations, 105
profit and loss statements (P&L), 28
promoting you business. See marketing
property development contractors, 2–5, 8
property owners