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121. How do you manage unclear Executive Support System requirements?
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122. How do you manage scope?
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123. Are different versions of process maps needed to account for the different types of inputs?
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124. What intelligence can you gather?
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125. What is out of scope?
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126. What system do you use for gathering Executive Support System information?
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127. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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128. Is Executive Support System currently on schedule according to the plan?
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129. Are required metrics defined, what are they?
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130. Is the scope of Executive Support System defined?
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131. What key stakeholder process output measure(s) does Executive Support System leverage and how?
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132. What are the tasks and definitions?
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133. Have all basic functions of Executive Support System been defined?
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134. How did the Executive Support System manager receive input to the development of a Executive Support System improvement plan and the estimated completion dates/times of each activity?
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135. When are meeting minutes sent out? Who is on the distribution list?
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136. How are consistent Executive Support System definitions important?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Executive Support System Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Why do the measurements/indicators matter?
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2. What are allowable costs?
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3. What potential environmental factors impact the Executive Support System effort?
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4. Which costs should be taken into account?
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5. What causes innovation to fail or succeed in your organization?
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6. Are the units of measure consistent?
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7. What are hidden Executive Support System quality costs?
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8. Do you have an issue in getting priority?
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9. What does losing customers cost your organization?
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10. How do you measure variability?
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11. How is progress measured?
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12. Do you effectively measure and reward individual and team performance?
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13. How do you measure efficient delivery of Executive Support System services?
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14. What are the costs of reform?
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15. How will you measure your Executive Support System effectiveness?
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16. What are the current costs of the Executive Support System process?
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17. How can you reduce costs?
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18. What are the Executive Support System key cost drivers?
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19. Are there competing Executive Support System priorities?
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20. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?
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21. How do you measure success?
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22. What is the cause of any Executive Support System gaps?
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23. At what cost?
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24. Is the cost worth the Executive Support System effort ?
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25. How are costs allocated?
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26. Is the solution cost-effective?
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27. Are Executive Support System vulnerabilities categorized and prioritized?
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28. How much does it cost?
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29. What drives O&M cost?
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30. Are you aware of what could cause a problem?
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31. Does the Executive Support System task fit the client’s priorities?
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32. What are your customers expectations and measures?
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33. What tests verify requirements?
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34. Which Executive Support System impacts are significant?
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35. How will effects be measured?
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36. What would be a real cause for concern?
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37. How do you stay flexible and focused to recognize larger Executive Support System results?
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