How do you manage changes in Results Only Work Environment requirements?
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120. What sources do you use to gather information for a Results Only Work Environment study?
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121. What was the context?
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122. How was the ‘as is’ process map developed, reviewed, verified and validated?
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123. What are the Results Only Work Environment tasks and definitions?
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124. What information do you gather?
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125. What are the requirements for audit information?
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126. How will variation in the actual durations of each activity be dealt with to ensure that the expected Results Only Work Environment results are met?
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127. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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128. Are there different segments of customers?
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129. What is the scope of the Results Only Work Environment effort?
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130. What customer feedback methods were used to solicit their input?
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131. Have all of the relationships been defined properly?
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132. Are the Results Only Work Environment requirements testable?
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133. Do you have organizational privacy requirements?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Results Only Work Environment Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What is measured? Why?
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2. How are measurements made?
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3. How will costs be allocated?
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4. What can be used to verify compliance?
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5. What are the costs?
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6. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Results Only Work Environment services/products?
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7. What happens if cost savings do not materialize?
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8. Who pays the cost?
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9. Have you included everything in your Results Only Work Environment cost models?
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10. How will success or failure be measured?
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11. What are the estimated costs of proposed changes?
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12. Do you have a flow diagram of what happens?
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13. What are the operational costs after Results Only Work Environment deployment?
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14. Are the units of measure consistent?
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15. Do you effectively measure and reward individual and team performance?
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16. Who is involved in verifying compliance?
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17. Which Results Only Work Environment impacts are significant?
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18. What are the types and number of measures to use?
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19. How do your measurements capture actionable Results Only Work Environment information for use in exceeding your customers expectations and securing your customers engagement?
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20. What is the cost of rework?
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21. Among the Results Only Work Environment product and service cost to be estimated, which is considered hardest to estimate?
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22. When a disaster occurs, who gets priority?
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23. What causes innovation to fail or succeed in your organization?
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24. What are the Results Only Work Environment investment costs?
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25. Where can you go to verify the info?
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26. What does losing customers cost your organization?
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27. Where is it measured?
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28. What causes mismanagement?
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29. What are your customers expectations and measures?
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30. Are the measurements objective?
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31. What users will be impacted?
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32. How do you verify the authenticity of the data and information used?
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33. Has a cost center been established?
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34. What evidence is there and what is measured?
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35. What does a Test Case verify?
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36. How do you verify Results Only Work Environment completeness and accuracy?
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37. How is progress measured?
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38. What are your key Results Only Work Environment organizational performance measures, including key short and longer-term financial measures?
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