second next page of the Self-Assessment.
Your completed IT As A Service Scorecard will give you a clear presentation of which IT As A Service areas need attention.
IT As A Service
Scorecard Example
Example of how the finalized Scorecard can look like:
IT As A Service
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
IT As A Service
Scorecard Example12
IT As A Service
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:27
CRITERION #3: MEASURE:42
CRITERION #4: ANALYZE:57
CRITERION #5: IMPROVE:73
CRITERION #6: CONTROL:89
CRITERION #7: SUSTAIN:101
IT As A Service and Managing Projects, Criteria for Project Managers:125
1.0 Initiating Process Group: IT As A Service126
1.1 Project Charter: IT As A Service128
1.2 Stakeholder Register: IT As A Service130
1.3 Stakeholder Analysis Matrix: IT As A Service131
2.0 Planning Process Group: IT As A Service133
2.1 Project Management Plan: IT As A Service135
2.2 Scope Management Plan: IT As A Service137
2.3 Requirements Management Plan: IT As A Service139
2.4 Requirements Documentation: IT As A Service141
2.5 Requirements Traceability Matrix: IT As A Service143
2.6 Project Scope Statement: IT As A Service145
2.7 Assumption and Constraint Log: IT As A Service147
2.8 Work Breakdown Structure: IT As A Service149
2.9 WBS Dictionary: IT As A Service151
2.10 Schedule Management Plan: IT As A Service154
2.11 Activity List: IT As A Service156
2.12 Activity Attributes: IT As A Service158
2.13 Milestone List: IT As A Service160
2.14 Network Diagram: IT As A Service162
2.15 Activity Resource Requirements: IT As A Service164
2.16 Resource Breakdown Structure: IT As A Service166
2.17 Activity Duration Estimates: IT As A Service168
2.18 Duration Estimating Worksheet: IT As A Service170
2.19 Project Schedule: IT As A Service172
2.20 Cost Management Plan: IT As A Service174
2.21 Activity Cost Estimates: IT As A Service176
2.22 Cost Estimating Worksheet: IT As A Service178
2.23 Cost Baseline: IT As A Service180
2.24 Quality Management Plan: IT As A Service182
2.25 Quality Metrics: IT As A Service184
2.26 Process Improvement Plan: IT As A Service186
2.27 Responsibility Assignment Matrix: IT As A Service188
2.28 Roles and Responsibilities: IT As A Service190
2.29 Human Resource Management Plan: IT As A Service192
2.30 Communications Management Plan: IT As A Service194
2.31 Risk Management Plan: IT As A Service196
2.32 Risk Register: IT As A Service198
2.33 Probability and Impact Assessment: IT As A Service200
2.34 Probability and Impact Matrix: IT As A Service202
2.35 Risk Data Sheet: IT As A Service204
2.36 Procurement Management Plan: IT As A Service206
2.37 Source Selection Criteria: IT As A Service208
2.38 Stakeholder Management Plan: IT As A Service210
2.39 Change Management Plan: IT As A Service212
3.0 Executing Process Group: IT As A Service214
3.1 Team Member Status Report: IT As A Service216
3.2 Change Request: IT As A Service218
3.3 Change Log: IT As A Service220
3.4 Decision Log: IT As A Service222
3.5 Quality Audit: IT As A Service224
3.6 Team Directory: IT As A Service226
3.7 Team Operating Agreement: IT As A Service228
3.8 Team Performance Assessment: IT As A Service230
3.9 Team Member Performance Assessment: IT As A Service233
3.10 Issue Log: IT As A Service235
4.0 Monitoring and Controlling Process Group: IT As A Service237
4.1 Project Performance Report: IT As A Service239
4.2 Variance Analysis: IT As A Service241
4.3 Earned Value Status: IT As A Service243
4.4 Risk Audit: IT As A Service245
4.5 Contractor Status Report: IT As A Service247
4.6 Formal Acceptance: IT As A Service249
5.0 Closing Process Group: IT As A Service251
5.1 Procurement Audit: IT As A Service253
5.2 Contract Close-Out: IT As A Service255
5.3 Project or Phase Close-Out: IT As A Service257
5.4 Lessons Learned: IT As A Service259
Index261
CRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Do you have/need 24-hour access to key personnel?
<--- Score
2. What does IT-as-a-Service success mean to the stakeholders?
<--- Score
3. Are you dealing with any of the same issues today as yesterday? What can you do about this?
<--- Score
4.