appointed, have they been briefed on the IT-as-a-Service goals and received regular communications as to the progress to date?
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68. Has the direction changed at all during the course of IT-as-a-Service? If so, when did it change and why?
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69. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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70. What defines best in class?
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71. Is the team equipped with available and reliable resources?
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72. What are the tasks and definitions?
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73. Who is gathering information?
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74. How was the ‘as is’ process map developed, reviewed, verified and validated?
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75. What are the compelling stakeholder reasons for embarking on IT-as-a-Service?
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76. What is the scope of the IT-as-a-Service effort?
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77. What sources do you use to gather information for a IT-as-a-Service study?
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78. What is the scope of IT-as-a-Service?
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79. When are meeting minutes sent out? Who is on the distribution list?
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80. Has a team charter been developed and communicated?
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81. What constraints exist that might impact the team?
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82. Have specific policy objectives been defined?
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83. How often are the team meetings?
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84. How do you hand over IT-as-a-Service context?
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85. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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86. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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87. Does the team have regular meetings?
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88. How do you catch IT-as-a-Service definition inconsistencies?
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89. Are task requirements clearly defined?
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90. What baselines are required to be defined and managed?
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91. Who are the IT-as-a-Service improvement team members, including Management Leads and Coaches?
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92. What knowledge or experience is required?
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93. What are the IT-as-a-Service use cases?
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94. In what way can you redefine the criteria of choice clients have in your category in your favor?
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95. What sort of initial information to gather?
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96. Why are you doing IT-as-a-Service and what is the scope?
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97. Scope of sensitive information?
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98. Are accountability and ownership for IT-as-a-Service clearly defined?
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99. Do you all define IT-as-a-Service in the same way?
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100. Where can you gather more information?
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101. Is special IT-as-a-Service user knowledge required?
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102. Are the IT-as-a-Service requirements testable?
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103. What intelligence can you gather?
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104. Are audit criteria, scope, frequency and methods defined?
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105. Are different versions of process maps needed to account for the different types of inputs?
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106. What is in scope?
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107. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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108. What are the dynamics of the communication plan?
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109. Has a IT-as-a-Service requirement not been met?
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110. Has everyone on the team, including the team leaders, been properly trained?
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111. What are the rough order estimates on cost savings/opportunities that IT-as-a-Service brings?
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112. Has the IT-as-a-Service work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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113. Has a high-level ‘as is’ process map been completed, verified and validated?
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114. Is the IT-as-a-Service scope manageable?
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115. How would you define IT-as-a-Service leadership?
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116. Is there a critical path to deliver IT-as-a-Service results?
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117. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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118. Who is gathering IT-as-a-Service information?
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119. Is the scope of IT-as-a-Service defined?
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120. How do you gather IT-as-a-Service requirements?
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121. What are the core elements of the IT-as-a-Service business case?
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122. Are the IT-as-a-Service requirements complete?
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123. How do you manage changes in IT-as-a-Service requirements?
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