Are controls defined to recognize and contain problems?
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64. For your IT-as-a-Service project, identify and describe the business environment, is there more than one layer to the business environment?
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65. How are you going to measure success?
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66. Who are your key stakeholders who need to sign off?
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67. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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68. Whom do you really need or want to serve?
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69. What needs to be done?
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70. What do you need to start doing?
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71. How do you assess your IT-as-a-Service workforce capability and capacity needs, including skills, competencies, and staffing levels?
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72. As a sponsor, customer or management, how important is it to meet goals, objectives?
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73. Are there regulatory / compliance issues?
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74. Which information does the IT-as-a-Service business case need to include?
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75. What is the extent or complexity of the IT-as-a-Service problem?
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76. Think about the people you identified for your IT-as-a-Service project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?
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77. Is it needed?
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78. Are there any specific expectations or concerns about the IT-as-a-Service team, IT-as-a-Service itself?
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79. What is the recognized need?
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80. What are your needs in relation to IT-as-a-Service skills, labor, equipment, and markets?
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81. Are employees recognized for desired behaviors?
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82. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
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83. How are training requirements identified?
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84. How are the IT-as-a-Service’s objectives aligned to the group’s overall stakeholder strategy?
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85. What prevents you from making the changes you know will make you a more effective IT-as-a-Service leader?
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86. What are the minority interests and what amount of minority interests can be recognized?
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87. How can auditing be a preventative security measure?
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88. Who needs to know about IT-as-a-Service?
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89. Who else hopes to benefit from it?
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90. Who needs budgets?
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91. Are there recognized IT-as-a-Service problems?
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92. What else needs to be measured?
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93. Do you need to avoid or amend any IT-as-a-Service activities?
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94. Will a response program recognize when a crisis occurs and provide some level of response?
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95. What are the timeframes required to resolve each of the issues/problems?
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96. What training and capacity building actions are needed to implement proposed reforms?
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97. To what extent would your organization benefit from being recognized as a award recipient?
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98. Would you recognize a threat from the inside?
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99. Will new equipment/products be required to facilitate IT-as-a-Service delivery, for example is new software needed?
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100. Will IT-as-a-Service deliverables need to be tested and, if so, by whom?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the IT-as-a-Service Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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2. When is/was the IT-as-a-Service start date?
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3. How have you defined all IT-as-a-Service requirements first?
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4. What is a worst-case scenario for losses?
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5. Is it clearly defined in and to your organization what you do?
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6. Have the customer needs been translated into specific, measurable requirements? How?
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7. How do you think the partners involved in IT-as-a-Service would have defined success?
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8. What customer feedback methods were used to solicit their input?
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9. Will a IT-as-a-Service production readiness review be required?
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10. What is the definition of IT-as-a-Service excellence?
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11. Are there any constraints known that bear on the ability to perform IT-as-a-Service work? How is the