them?
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12. Are there different segments of customers?
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13. What is the scope of the IT-as-a-Service work?
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14. What are the requirements for audit information?
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15. How will the IT-as-a-Service team and the group measure complete success of IT-as-a-Service?
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16. What is the scope?
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17. What are (control) requirements for IT-as-a-Service Information?
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18. Does the scope remain the same?
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19. How are consistent IT-as-a-Service definitions important?
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20. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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21. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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22. How do you build the right business case?
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23. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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24. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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25. What gets examined?
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26. What information should you gather?
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27. Have all basic functions of IT-as-a-Service been defined?
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28. Has/have the customer(s) been identified?
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29. What would be the goal or target for a IT-as-a-Service’s improvement team?
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30. What are the record-keeping requirements of IT-as-a-Service activities?
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31. What critical content must be communicated – who, what, when, where, and how?
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32. What IT-as-a-Service requirements should be gathered?
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33. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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34. What system do you use for gathering IT-as-a-Service information?
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35. Is the IT-as-a-Service scope complete and appropriately sized?
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36. How will variation in the actual durations of each activity be dealt with to ensure that the expected IT-as-a-Service results are met?
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37. Has a project plan, Gantt chart, or similar been developed/completed?
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38. Is there a clear IT-as-a-Service case definition?
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39. Are resources adequate for the scope?
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40. What is out-of-scope initially?
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41. Is IT-as-a-Service currently on schedule according to the plan?
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42. How do you keep key subject matter experts in the loop?
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43. When is the estimated completion date?
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44. How can the value of IT-as-a-Service be defined?
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45. What key stakeholder process output measure(s) does IT-as-a-Service leverage and how?
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46. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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47. What information do you gather?
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48. Have all of the relationships been defined properly?
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49. Is IT-as-a-Service linked to key stakeholder goals and objectives?
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50. Is there a IT-as-a-Service management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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51. What are the IT-as-a-Service tasks and definitions?
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52. The political context: who holds power?
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53. Who approved the IT-as-a-Service scope?
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54. How do you gather requirements?
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55. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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56. How would you define the culture at your organization, how susceptible is it to IT-as-a-Service changes?
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57. Is there any additional IT-as-a-Service definition of success?
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58. How did the IT-as-a-Service manager receive input to the development of a IT-as-a-Service improvement plan and the estimated completion dates/times of each activity?
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59. Are all requirements met?
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60. What IT-as-a-Service services do you require?
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61. Are roles and responsibilities formally defined?
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62. How do you gather the stories?
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63. Do you have organizational privacy requirements?
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64. What is in the scope and what is not in scope?
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65. How does the IT-as-a-Service manager ensure against scope creep?
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66. Is IT-as-a-Service required?
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67. If substitutes