124. Who defines (or who defined) the rules and roles?
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125. What is the definition of success?
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126. Do you have a IT-as-a-Service success story or case study ready to tell and share?
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127. What scope to assess?
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128. Are approval levels defined for contracts and supplements to contracts?
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129. How do you manage unclear IT-as-a-Service requirements?
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130. How is the team tracking and documenting its work?
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131. Is the work to date meeting requirements?
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132. Are required metrics defined, what are they?
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133. Are customer(s) identified and segmented according to their different needs and requirements?
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134. What is the context?
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135. Is scope creep really all bad news?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the IT-as-a-Service Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How will measures be used to manage and adapt?
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2. Are supply costs steady or fluctuating?
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3. Was a business case (cost/benefit) developed?
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4. Who pays the cost?
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5. Does a IT-as-a-Service quantification method exist?
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6. What disadvantage does this cause for the user?
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7. Are you aware of what could cause a problem?
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8. How will you measure success?
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9. What is measured? Why?
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10. Did you tackle the cause or the symptom?
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11. Who is involved in verifying compliance?
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12. What is the IT-as-a-Service business impact?
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13. Are the measurements objective?
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14. When are costs are incurred?
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15. Which measures and indicators matter?
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16. Are actual costs in line with budgeted costs?
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17. How will you measure your IT-as-a-Service effectiveness?
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18. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?
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19. What do you measure and why?
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20. What users will be impacted?
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21. How do you measure efficient delivery of IT-as-a-Service services?
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22. What does your operating model cost?
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23. What drives O&M cost?
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24. Which IT-as-a-Service impacts are significant?
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25. Has a cost center been established?
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26. What are allowable costs?
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27. Why a IT-as-a-Service focus?
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28. What does a Test Case verify?
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29. What causes extra work or rework?
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30. What causes mismanagement?
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31. How will costs be allocated?
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32. What are your primary costs, revenues, assets?
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33. How do you verify IT-as-a-Service completeness and accuracy?
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34. What are the costs of delaying IT-as-a-Service action?
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35. Is the solution cost-effective?
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36. Are you taking your company in the direction of better and revenue or cheaper and cost?
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37. How do you prevent mis-estimating cost?
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38. What causes investor action?
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39. How is progress measured?
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40. What do people want to verify?
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41. Does management have the right priorities among projects?
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42. How will your organization measure success?
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43. Do you have a flow diagram of what happens?
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44. How much does it cost?
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45. Does the IT-as-a-Service task fit the client’s priorities?
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46. Are there