Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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131. What defines best in class?
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132. How do you catch Social cognition definition inconsistencies?
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133. What gets examined?
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134. What baselines are required to be defined and managed?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Social cognition Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How can you measure the performance?
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2. What measurements are being captured?
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3. What is measured? Why?
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4. Is the solution cost-effective?
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5. Do you have an issue in getting priority?
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6. Has a cost center been established?
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7. What relevant entities could be measured?
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8. What causes investor action?
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9. How are measurements made?
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10. Why do you expend time and effort to implement measurement, for whom?
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11. What is your Social cognition quality cost segregation study?
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12. Does management have the right priorities among projects?
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13. What are the costs and benefits?
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14. What is the total cost related to deploying Social cognition, including any consulting or professional services?
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15. Do the benefits outweigh the costs?
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16. How frequently do you verify your Social cognition strategy?
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17. How do you measure success?
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18. Are missed Social cognition opportunities costing your organization money?
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19. Are you able to realize any cost savings?
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20. What are hidden Social cognition quality costs?
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21. Are there any easy-to-implement alternatives to Social cognition? Sometimes other solutions are available that do not require the cost implications of a full-blown project?
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22. What are the strategic priorities for this year?
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23. What would be a real cause for concern?
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24. What is your decision requirements diagram?
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25. What potential environmental factors impact the Social cognition effort?
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26. How is progress measured?
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27. What are the uncertainties surrounding estimates of impact?
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28. Which costs should be taken into account?
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29. What are the Social cognition investment costs?
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30. Are you aware of what could cause a problem?
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31. Will Social cognition have an impact on current business continuity, disaster recovery processes and/or infrastructure?
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32. What are the costs of reform?
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33. What are the Social cognition key cost drivers?
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34. What drives O&M cost?
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35. How will your organization measure success?
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36. What details are required of the Social cognition cost structure?
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37. How are costs allocated?
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38. What causes mismanagement?
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39. Who should receive measurement reports?
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40. What tests verify requirements?
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41. How do you verify Social cognition completeness and accuracy?
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42. How do you verify if Social cognition is built right?
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43. How is the value delivered by Social cognition being measured?
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44. Are the measurements objective?
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45. How do your measurements capture actionable Social cognition information for use in exceeding your customers expectations and securing your customers engagement?
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46. Which measures and indicators matter?
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47. How can a Social cognition test verify your ideas or assumptions?
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48. Do you verify that corrective actions were taken?
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49. What do people want to verify?
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50. What are the costs?
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