Are customer(s) identified and segmented according to their different needs and requirements?
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65. What is in the scope and what is not in scope?
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66. How do you build the right business case?
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67. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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68. Have specific policy objectives been defined?
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69. Is there a clear Document Engineering case definition?
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70. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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71. What information should you gather?
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72. Is there any additional Document Engineering definition of success?
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73. Do you have a Document Engineering success story or case study ready to tell and share?
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74. What sort of initial information to gather?
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75. Who is gathering Document Engineering information?
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76. What scope to assess?
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77. What are the rough order estimates on cost savings/opportunities that Document Engineering brings?
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78. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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79. Are required metrics defined, what are they?
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80. Does the team have regular meetings?
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81. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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82. What is a worst-case scenario for losses?
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83. What are the requirements for audit information?
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84. What Document Engineering services do you require?
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85. How are consistent Document Engineering definitions important?
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86. What is the scope of the Document Engineering effort?
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87. Is Document Engineering required?
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88. How do you manage unclear Document Engineering requirements?
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89. Are all requirements met?
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90. Is the Document Engineering scope manageable?
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91. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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92. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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93. Has a project plan, Gantt chart, or similar been developed/completed?
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94. What knowledge or experience is required?
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95. Have all basic functions of Document Engineering been defined?
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96. How will the Document Engineering team and the group measure complete success of Document Engineering?
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97. Who approved the Document Engineering scope?
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98. What gets examined?
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99. What are the record-keeping requirements of Document Engineering activities?
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100. How would you define the culture at your organization, how susceptible is it to Document Engineering changes?
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101. How would you define Document Engineering leadership?
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102. How have you defined all Document Engineering requirements first?
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103. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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104. How does the Document Engineering manager ensure against scope creep?
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105. How do you gather Document Engineering requirements?
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106. What intelligence can you gather?
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107. What sources do you use to gather information for a Document Engineering study?
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108. Are the Document Engineering requirements complete?
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109. Are approval levels defined for contracts and supplements to contracts?
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110. Does the scope remain the same?
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111. The political context: who holds power?
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112. What is the scope?
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113. How do you keep key subject matter experts in the loop?
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114. What is out of scope?
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115. Are audit criteria, scope, frequency and methods defined?
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116. What critical content must be communicated – who, what, when, where, and how?
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117. How often are the team meetings?
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118. Are different versions of process maps needed to account for the different types of inputs?
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119. How do you manage scope?
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120. Are accountability and ownership for Document Engineering clearly defined?
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