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121. What would be the goal or target for a Document Engineering’s improvement team?
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122. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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123. What was the context?
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124. Has your scope been defined?
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125. Are there any constraints known that bear on the ability to perform Document Engineering work? How is the team addressing them?
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126. What are the tasks and definitions?
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127. What are the Document Engineering use cases?
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128. Are there different segments of customers?
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129. How was the ‘as is’ process map developed, reviewed, verified and validated?
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130. Who defines (or who defined) the rules and roles?
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131. Has the Document Engineering work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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132. What defines best in class?
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133. Who are the Document Engineering improvement team members, including Management Leads and Coaches?
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134. What is the definition of success?
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135. Is it clearly defined in and to your organization what you do?
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136. Is the Document Engineering scope complete and appropriately sized?
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137. If substitutes have been appointed, have they been briefed on the Document Engineering goals and received regular communications as to the progress to date?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Document Engineering Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What are the estimated costs of proposed changes?
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2. What measurements are possible, practicable and meaningful?
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3. Was a business case (cost/benefit) developed?
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4. How do you measure efficient delivery of Document Engineering services?
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5. Who should receive measurement reports?
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6. How do you aggregate measures across priorities?
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7. How do you verify performance?
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8. What are your customers expectations and measures?
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9. When are costs are incurred?
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10. How do you measure variability?
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11. What causes mismanagement?
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12. What is the total fixed cost?
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13. How will you measure your Document Engineering effectiveness?
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14. How will measures be used to manage and adapt?
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15. What are the costs?
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16. How can a Document Engineering test verify your ideas or assumptions?
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17. How are measurements made?
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18. How are you verifying it?
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19. Have you included everything in your Document Engineering cost models?
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20. What are the Document Engineering key cost drivers?
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21. Is the scope of Document Engineering cost analysis cost-effective?
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22. How will effects be measured?
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23. What does losing customers cost your organization?
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24. What potential environmental factors impact the Document Engineering effort?
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25. What evidence is there and what is measured?
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26. How do you verify your resources?
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27. What happens if cost savings do not materialize?
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28. Was a life-cycle cost analysis performed?
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29. How will costs be allocated?
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30. Who pays the cost?
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31. What are the costs and benefits?
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32. What is an unallowable cost?
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33. Why do the measurements/indicators matter?
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34. Does the Document Engineering task fit the client’s priorities?
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35. How frequently do you verify your Document Engineering strategy?
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36. What is the cause of any Document Engineering gaps?
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37. How will you measure success?